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Amazon · IN, TS, Hyderabad

# IT Support Associate

IN, TS, Hyderabad IT & Infrastructure 

Listed on Amazon’s official careers site. Posted October 7, 2026. Check that it is still open and apply there.
[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10571857/it-support-associate)

[OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / IT Support Associate

## Job description

Join Amazon's IT Services Team and become the trusted technical partner for thousands of employees across our organization. You'll solve complex technical challenges daily, supporting our diverse computing environments while building expertise in infrastructure management and user support that will accelerate your career growth.

### Key job responsibilities

- Provide technical support through multiple channels including ticket systems, in-person assistance, and remote sessions for Amazon's multi-site user base across various computing environments

- Manage hardware and software lifecycle processes including new employee onboarding, device imaging, asset tracking, warranty support, and equipment recycling

- Troubleshoot and resolve network connectivity, hardware, software, and peripheral issues while documenting solutions for future reference

- Coordinate with internal teams and external service providers to ensure timely resolution of technical requests and maintain agreed-upon service levels

- Research, evaluate, and deploy new hardware and software solutions to enhance our technical infrastructure and user experience

### A day in the life

Your role centers on delivering comprehensive technical support to Amazon employees across multiple locations and devices. You'll handle a mix of ticket-based requests, walk-up support, and remote troubleshooting for Windows, Mac, and Linux environments. Throughout your day, you might assist a new hire with device setup, troubleshoot network connectivity issues, coordinate with external service providers on hardware repairs, or research and evaluate new software solutions for team deployment.

You'll collaborate with colleagues across IT Operations to maintain system reliability and take on rotating on-call responsibilities for production support. Your work directly impacts employee productivity and satisfaction, making you an essential part of our internal operations.

### About the team

We are a collaborative group of technical professionals dedicated to maintaining Amazon's corporate infrastructure and supporting our employees' technology needs. Our team works across multiple sites, managing everything from desktops and mobile devices to network services and on-premise infrastructure. We're committed to continuous improvement and creating reliable solutions that enable our colleagues to do their best work.

As a member of our team, you'll work alongside experienced technicians and service managers who value problem-solving, clear communication, and a genuine commitment to supporting our internal customers. Together, we're building systems and processes that scale with Amazon's growth.

## At a glance
- Posted by the employer: Oct 7, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 11 days
- Location: IN, TS, Hyderabad[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10571857/it-support-associate)

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