[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · GB, London # Sr. WW Applied AI Specialist SA, Amazon Connect GB, London Senior individual contributor Listed on Amazon’s official careers site. Posted June 10, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10444810/sr-ww-applied-ai-specialist-sa-amazon-connect) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Sr. WW Applied AI Specialist SA, Amazon Connect ## Job description This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features. Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS Specialist SA! ### Key job responsibilities - Lead customer engaegments as the trusted advisor to understand business requirements, existing contact center architecture, AI readiness and help them technically validate Amazon Connect. - Design agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action and Agent-to-Agent integration. - Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap. - Provide advanced technical knowledge to your domain aligned GTM teams to unblock our customers’ largest and most critical business challenges. - Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. - Partner with Business Development teams to define the technical components of best in class GTM concepts, solutions, and initiatives. - Develop and support an AWS internal community of technical subject matter experts worldwide. Create and deliver field enablement for the broader SA population on Amazon Connect. ### About the team The Amazon Connect Specialists Solutions Architects Team is made up of deep Customer Experience and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. About AWS ### Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. ### Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. ### Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ### Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. ## At a glance - Posted by the employer: Jun 10, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Nov 8, 2026 - Listed for: 151 days - Location: GB, London[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10444810/sr-ww-applied-ai-specialist-sa-amazon-connect) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Strategic Customer Engagements, Europe Middle East and Africa](https://jobs.opennash.com/companies/amazon/jobs/62e66099701f555fcaef/) GB, London ### [Strategic Customer Engagements, ISV EMEA](https://jobs.opennash.com/companies/amazon/jobs/155264119503f1aa9678/) GB, London ### [Supply Planning Manager, Technology Materials Planning](https://jobs.opennash.com/companies/amazon/jobs/0626786a441ce8e28697/) GB, London ### [Standards and Innovation Sr Process Engineer, LATAM Engineering](https://jobs.opennash.com/companies/amazon/jobs/c34f767f6a66b965b8f7/) GB, London ## Similar jobs at other companies ### [Analista Sr IBM API Connect](https://jobs.opennash.com/companies/accenture/jobs/80dc90771d1550af4cb2/) Accenture ### [CCaaS Solution Architect - Amazon Connect](https://jobs.opennash.com/companies/accenture/jobs/64d80fb78642c5db552f/) Accenture ### [UK based Engineers - We want to connect with you M/F Auckland, Auckland Auckland, Auckland DEVELOPMENT / CONSTRUCTION / PROJECT MANAGEMENT DEVELOPMENT / CONSTRUCTION / PROJECT MANAGEMENT Permanent](https://jobs.opennash.com/companies/vinci/jobs/87ce0525d4c43c2dd39b/) VINCI · Auckland ### [Assistant Vice President - API Connect Admin](https://jobs.opennash.com/companies/mashreq-bank/jobs/55f47228a97bb76fc921/) Mashreq Bank · Pakistan ### [AWS Connect](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/08e7e7af32d7c231d5d7/) Tata Consultancy Services · Chennai OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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