[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Brazil # CS Operations Manager II \[A\], Customer Service Brazil Manager or lead Customer Support Listed on Amazon’s official careers site. Posted October 5, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10569319/cs-operations-manager-ii-a-customer-service) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / CS Operations Manager II \[A\], Customer Service ## Job description Amazon is looking for an Acting Operations Manager II who will provide strategic and tactical leadership for approximately 240 associates with direct line management of around 12 Team Managers. This role requires defining metrics, goals, and long-term strategy while managing ambiguity and contributing to organizational planning. ### Our overall mission is simple we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find a way to deliver it. With your help, Amazon associates will deliver world-class service to our customers. The number one priority for this role is ensuring associates deliver a world-class customer experience while building structures that enable teams to succeed independently. You will establish workflows, SLAs, and operational excellence mechanisms while serving as a strategic partner to cross-functional teams. You'll define vision, negotiate cross-team priorities, and make trade-offs between short-term tactical needs and long-term strategic goals. The ideal Operations Manager II demonstrates measurable improvement in operational performance metrics, establishes process improvement mechanisms, and acts as a mentor to both managers and individual contributors. You will lead calibration activities, participate in strategic initiatives (1-3 year planning), and may provide input into OP1/OP2 planning processes. Key job responsibilities Leadership ### Experience directly leading people managers Experience interviewing and selecting candidates who meet Amazon’s high-performance bar Demonstrated ability to develop and nurture leadership skills in others ### Strong listening and communication skills A positive communicator who can also handle difficult conversations when necessary ### Clearly articulates Amazon’s mission, vision, and strategy Confident in facilitating team discussions and sharing business updates Maintains a high level of professionalism and approachability ### Operational Delivery Understands and takes ownership of the controllable aspects of service level performance Uses data and insights to prepare and present metric reviews Creates operational plans to support ramp-up/down periods and business launches Acts as the operational liaison for business teams to represent the voice of the customer and contribute to process or policy changes Builds and tests new approaches to service delivery ### Continuous Improvement Leads and participates in Kaizen and Gemba events to enhance the customer and associate experience Uses data to identify ongoing improvement opportunities in service delivery Takes action on issues escalated within the team and collaborates across the business to implement solutions ## At a glance - Posted by the employer: Oct 5, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 27 days - Location: Brazil[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10569319/cs-operations-manager-ii-a-customer-service) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [CSJP Team Mgr Retail, CS](https://jobs.opennash.com/companies/amazon/jobs/42c01e5445b3fcbc7ae4/) CN, Chengdu ### [CTK Sr. Associate (Seasonal), MyHR Centralized Time Keeping](https://jobs.opennash.com/companies/amazon/jobs/0fe547ddb78968e02f25/) IN, TS, Hyderabad ### [CTK Svc Associate (S)](https://jobs.opennash.com/companies/amazon/jobs/d5f196723047f843861a/) IN, TS, Hyderabad - Virtual ### [CTK Svc Associate (S), Centralized Time Keeping - CTK](https://jobs.opennash.com/companies/amazon/jobs/c9bc1248936415ba2666/) IN, BR ### [CTK Svc Associate, Centalized Time Keeping JPN](https://jobs.opennash.com/companies/amazon/jobs/2245fef242fab3c484a7/) Philippines ## Similar jobs at other companies ### [Customer Operations Manager](https://jobs.opennash.com/companies/microsoft/jobs/bedb4fdaa023290e681a/) Microsoft · India, Karnataka, Bangalore ### [Customer Operations Specialist](https://jobs.opennash.com/companies/cargill/jobs/b04c795991affc467aff/) Cargill · Sofia, Bulgaria +1 more ### [Internship: Customer Operations Department: customer service and order management](https://jobs.opennash.com/companies/abb/jobs/049e0b970d53505d0f6e/) ABB · Sant Quirze del Valles, Barcelona, Spain ### [Data Center Customer Operations](https://jobs.opennash.com/companies/equinix/jobs/0c3266ccaf156fbb6477/) Equinix · Lima, Peru [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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