[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Seattle, WA # Principal TPM, Customer 360, Amazon Personalization US, WA, Seattle Senior individual contributor Listed on Amazon’s official careers site. Posted August 25, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10514652/principal-tpm-customer-360-amazon-personalization) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Principal TPM, Customer 360, Amazon Personalization ## Job description Customer 360 is Amazon's initiative to create a unified view of customer data across its various services, enabling more personalized and seamless experiences. By integrating insights from different Amazon interactions, Customer 360 aims to provide customers with more relevant recommendations, content, and services tailored to their individual preferences and needs. We're seeking a visionary Principal Technical Program Manager to drive AI Innovation and delivery on our Customer 360 team. In this role, you will leverage artificial intelligence to solve novel customer problems and create powerful primitives that empower teams across Amazon. You will identify new ways to enhance customer experiences and develop foundational tools that enable rapid innovation throughout the company. You'll drive the delivery of AI-powered solutions, working closely with research scientists, engineers, and business units to translate cutting-edge AI capabilities into tangible customer benefits. Your mission will be to identify high-impact customer problems that can be uniquely addressed by AI, and to build scalable, reusable AI primitives that accelerate innovation across Amazon's diverse product ecosystem. ### Key job responsibilities \* Develop and own the roadmap for AI-driven customer solutions, coordinating effectively with partners, stakeholders, and senior leadership across organizations. \* Identify and prioritize customer problems that can be solved through innovative applications of AI, working backwards from customer needs. \* Lead the development of AI primitives and tools that enable teams across Amazon to rapidly prototype and deploy AI-powered features. \* Foster a culture of innovation, mentoring TPMs and collaborating with SDEs and Applied Scientists to push the boundaries of AI application in e-commerce and beyond. \* Establish robust frameworks for ethical AI use, ensuring all solutions maintain Amazon's high standards for customer trust, privacy, and security. ### About the team Customer 360 is an innovative initiative that aims to transform how Amazon understands and serves its customers. We're developing state-of-the-art solutions to unify customer data and insights across multiple business units, enabling more personalized and effective customer experiences. ## At a glance - Posted by the employer: Aug 25, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 75 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10514652/principal-tpm-customer-360-amazon-personalization) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Principal TPM, Prime Video & Studios CoreTech Central Team, Prime Video & Studios CoreTech Central Team](https://jobs.opennash.com/companies/amazon/jobs/045666caa5955da91c1c/) US, WA, Seattle ### [Principal Tech Program Manager, AWS Builder Acceleration](https://jobs.opennash.com/companies/amazon/jobs/a11319e670685771ada7/) US, WA, Seattle ### [Principal Tech Program Manager, Personalization](https://jobs.opennash.com/companies/amazon/jobs/c6f7c8f0ab6544a1eb0e/) US, WA, Seattle ### [Principal Tech Program Mgr, Items and Relationships Platform](https://jobs.opennash.com/companies/amazon/jobs/23519600bef3c7aa9d92/) US, WA, Seattle ### [Principal Technical Program Manager, Annapurna ML](https://jobs.opennash.com/companies/amazon/jobs/5675dd20eb70c9b98a4e/) US, WA, Seattle ## Similar jobs at other companies ### [Principal Technical Program Manager (TPM) - Engineering Operations](https://jobs.opennash.com/companies/microsoft/jobs/24a9c0bc4ad5bebea892/) Microsoft · United States, Washington, Redmond ### [TPM Manager I](https://jobs.opennash.com/companies/ecolab/jobs/7f9580946519e0ecf0b8/) Ecolab · Martinsburg, West Virginia, United States of America ### [Project Manager - Trade Promotion Management (TPM) Implementations](https://jobs.opennash.com/companies/ntt/jobs/f808ab6f0840d456b007/) NTT · Dallas, TX, US, United States ### [TPM, AI Data Infra & Systems](https://jobs.opennash.com/companies/microsoft/jobs/d7422b32fb7f8ba1ec01/) Microsoft · United States, California, Mountain View, Washington, Redmond ### [OSS TPM](https://jobs.opennash.com/companies/infosys/jobs/c0e93db1955cddadb94a/) Infosys · Raleigh, NC [Jobs in Seattle, WA](/locations/us/wa/seattle/)[Jobs in Washington](/locations/us-wa/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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