[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Herndon, VA # ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service US, VA, Herndon Customer Support Listed on Amazon’s official careers site. Posted May 5, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10411859/adc-technical-customer-service-specialist-amazon-dedicate-cloud-adc-customer-service) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service ## Job description AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Do you enjoy helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology platform? AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. As an AWS Customer Success Representative you'll engage with US Government (USG) and enterprise customers providing training support and analysis. You will work with the other members of the AWS Enterprise team including Technical Account Managers (TAMs), Sales, and Solution Architects. You will be the Subject Matter Experts on Enterprise Account and Billing issues. You will proactively help customers avoid potential issues. Dive deep to understand the underlying issues to help a customer resolve problems. In addition your responsibilities will include but will not be limited to the following: - Being the customer-facing voice for USG and Enterprise customers addressing complex account and billing issues - Working with Enterprise customers to understand how they use AWS account and billing services and providing valuable feedback - Performing deep dive analysis on USG / Enterprise customer accounts and billing statements - Educating customers on reporting options, alerts, and budgets - Providing prompt efficient detailed customer-oriented service to Enterprise customers - Working with customer support peers around the globe to ensure a consistent and high-quality level of support - Driving projects that improve customer interactions with AWS account and billing information - Acting as the Voice of the Customer for our Enterprise customers reporting and acting on observed areas for improvement - Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience - Assisting with Enterprise customer communication during AWS critical launches and support events - Assuming responsibility for developing detailed knowledge about AWS specific product and features - Work with AWS teams to drive resolution of issues for customers - Making sure internal knowledge reference pages are updated This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. ### About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ## At a glance - Posted by the employer: May 5, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 11, 2026 - Listed for: 159 days - Location: US, VA, Herndon[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10411859/adc-technical-customer-service-specialist-amazon-dedicate-cloud-adc-customer-service) ## More jobs at Amazon ### [3D Multimedia Developer, Data Center Learning](https://jobs.opennash.com/companies/amazon/jobs/40fd2844cbf182b6bd3c/) US, VA, Herndon ### [AMER DC Delivery Operations Program Manager](https://jobs.opennash.com/companies/amazon/jobs/07e979b6851f581cf195/) US, VA, Herndon ### [AMS Cloud Architect II, AWS Managed Services (AMS)](https://jobs.opennash.com/companies/amazon/jobs/4c2b98cae1170e4731ef/) US, VA, Herndon ## Similar jobs at other companies ### [Customer Service Specialist II in Greenville, North Carolina, United States of America | Customer & Technical Support at Thermo Fisher Scientific](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/b96c17ace555cc83d5c3/) Thermo Fisher Scientific · Greenville, North Carolina, United States of America ### [Customer Service - Technical Sales](https://jobs.opennash.com/companies/teledyne-technologies/jobs/b0d44218e2f5954d5f71/) Teledyne Technologies · Dallas, US, TX ### [Customer Service Technical Associate – Application Technical Support](https://jobs.opennash.com/companies/wolters-kluwer/jobs/1c69b891a18105964694/) Wolters Kluwer · USA - Wichita, KS +2 more ### [Technical Service Engineer (HYBRID TELEWORK)](https://jobs.opennash.com/companies/lockheed-martin/jobs/773a7b5cd2daa8dc3130/) Lockheed Martin · Milwaukee, WI ### [Technical Service Engineer Sr - E3](https://jobs.opennash.com/companies/lockheed-martin/jobs/21aa1821252dc05197ba/) Lockheed Martin · Fayetteville, NC [Jobs in Herndon, VA](/locations/us/va/herndon/)[Jobs in Virginia](/locations/us-va/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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