[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Cupertino, CA # Enterprise Support Leader - Strategic Accounts US, CA, Cupertino Listed on Amazon’s official careers site. Posted October 8, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10572910/enterprise-support-leader-strategic-accounts) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Enterprise Support Leader - Strategic Accounts ## Job description As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. The AWS Support team is seeking an Enterprise Support Operations Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you! You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team: ### Manages assigned Enterprise accounts and oversee support cases Completes analysis and presents periodic reviews of operational performance to customer Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning Makes recommendations on how new AWS offerings fit in the company architecture Advocate for customer features and requirements within AWS (be their voice internally) Participates in customers meetings (onsite or via phone) Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible ### Key job responsibilities Executive leadership, ability to hold AWS technical conversations. ## At a glance - Posted by the employer: Oct 8, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 10 days - Location: US, CA, Cupertino[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10572910/enterprise-support-leader-strategic-accounts) ## More jobs at Amazon ### [Cloud Hardware Development, Packaging, Network Product Development - Optics](https://jobs.opennash.com/companies/amazon/jobs/5e919dc038b383ea0e4c/) US, CA, Cupertino ### [Hardware Development Manager, AWS MainStream Compute](https://jobs.opennash.com/companies/amazon/jobs/d4bd535300ff13f5efb1/) US, CA, Cupertino ### [Principal Customer Solutions Manager, Strategic Accounts](https://jobs.opennash.com/companies/amazon/jobs/ac9527ccf5a530a32d4b/) US, CA, Cupertino ### [Principal Solutions Architect, Strategic Accounts](https://jobs.opennash.com/companies/amazon/jobs/ccbbde24ce36d52daa05/) US, CA, Cupertino ### [Principal Technical Program Manager, Annapurna Labs](https://jobs.opennash.com/companies/amazon/jobs/dbbce3d64318cbbc039a/) US, CA, Cupertino ## Similar jobs at other companies ### [Strategic Sales Executive - Enterprise (C&I)](https://jobs.opennash.com/companies/trane-technologies/jobs/520c413b263db97135ef/) Trane Technologies · Davidson, North Carolina, United States of America ### [Enterprise Fraud Management Support Specialist I](https://jobs.opennash.com/companies/truist/jobs/57ed982db74468fb4dbe/) Truist · Atlanta, Georgia, USA ### [Advanced Manufacturing Engineer Strategic Program Leader, Residential HVAC](https://jobs.opennash.com/companies/trane-technologies/jobs/cb2e075be2222974e0fa/) Trane Technologies · Davidson, North Carolina, United States of America ### [Support Engineer - Enterprise Platforms](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/f999c1bad93451ae784a/) Fidelity National Information (FIS) · Jacksonville, FL, United States of America ### [Enterprise Payments Production Support Leader](https://jobs.opennash.com/companies/truist/jobs/ba7ba608c7486017eb71/) Truist · Charlotte, North Carolina, USA [Jobs in Cupertino, CA](/locations/us/ca/cupertino/)[Jobs in California](/locations/us-ca/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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