[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Austin, TX # Senior Customer Success Manager, Strategic Account Services - Premium Beauty US, TX, Austin Manager or lead Customer Support Listed on Amazon’s official careers site. Posted November 2, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10594596/senior-customer-success-manager-strategic-account-services-premium-beauty) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Senior Customer Success Manager, Strategic Account Services - Premium Beauty ## Job description The Strategic Account Services (SAS) organization seeks a Beauty Senior Customer Success Manager to drive business growth for Amazon's most influential Sellers. You will build and execute strategic joint business plans, collaborating with Sellers to identify new selection, merchandising, traffic/conversion drivers, and operational improvements. The ideal candidate has strong client management skills, works backwards from Seller needs to prioritize the right inputs/outputs, manages multiple workflows in a fast-paced environment, and participates in continuous improvement initiatives. They embrace ambiguity, demonstrate ownership, and advocate for their Sellers' experience on the Amazon Store. Key job responsibilities ### Business Growth - Identify and address business input metrics hindering growth; develop and test solutions before scaling - Analyze data and trends to maximize long-term potential for your Seller portfolio - Act as a strategic partner—proactively identify opportunities, create tailored recommendations using consultative, out-of-the-box thinking - Lead business strategy development and long-term account plans, collaborating cross-functionally to drive customer success - Manage complex account goals where strategy is undefined; balance short-term needs with long-term investment - Implement and track metrics to measure portfolio success and uncover hidden opportunities ### Seller Relationship Management - Build trusted advisor relationships; serve as a business advocate for your Sellers - Deliver timely, accurate operational support within SLA - Drive program and CSM satisfaction - Coordinate cross-functionally to resolve Seller issues quickly and with high quality - Serve as a consultant with oversight of key strategic activities—escalating and clearing blockers across organizations; advocate as the voice of the customer internally - Educate Sellers on tools, policies, products, and programs to drive incremental growth, tying recommendations to their specific goals ### Program Process Excellence - Define success criteria and understand evolving business needs of Sellers - Improve team efficiency and optimize processes; deliver critical solutions and mechanisms independently across teams - Help define and design tools, SOPs, and processes for Seller Services - Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps - Aggregate themes to function as Voice of the Seller with owning teams, addressing root-cause opportunities - Own project status communication with clear, concise summaries to leadership ## At a glance - Posted by the employer: Nov 2, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 6 days - Location: US, TX, Austin[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10594596/senior-customer-success-manager-strategic-account-services-premium-beauty) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Senior Data Engineer, Amazon Security Experience](https://jobs.opennash.com/companies/amazon/jobs/364c049a1b27b011a4c8/) US, TX, Austin ### [Senior Design Automation Engineer](https://jobs.opennash.com/companies/amazon/jobs/871d45cd917763dbf213/) US, TX, Austin ### [Senior Embedded Software Engineer, Amazon Leo](https://jobs.opennash.com/companies/amazon/jobs/c20e78cd682137fd0be2/) US, TX, Austin ### [Senior Embedded Software Engineer, Machine Learning Accelerator Technology](https://jobs.opennash.com/companies/amazon/jobs/894e929ba61d910d5434/) US, TX, Austin ### [Senior Financial Analyst, Amazon Grocery – AI-Native FP&A, WW Grocery Stores FP&A](https://jobs.opennash.com/companies/amazon/jobs/60ef17abed91dabe99d3/) US, TX, Austin ## Similar jobs at other companies ### [Customer Success Manager, Global Strategic Account Execution](https://jobs.opennash.com/companies/vertiv-holdings/jobs/4a4e3adaa3b24e1bc90b/) Vertiv Holdings · Phoenix, AZ, United States ### [Strategic Customer Success Manager - Onshape](https://jobs.opennash.com/companies/ptc/jobs/b952d29ca4457e56ce60/) PTC · Boston, MA, USA ### [Summer 2027: Strategic Sourcing Intern, Customer Success & Sales](https://jobs.opennash.com/companies/intuit/jobs/22ab3403a7f434a87646/) Intuit · San Diego, California ### [Sr Customer Success Manager, Enterprise Strategic](https://jobs.opennash.com/companies/uber/jobs/90084415d152f1eb4084/) Uber · San Francisco, CA, United States ### [Sr Director, Client Success - Strategic Accounts (North America)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/0eb486aa5137561424fd/) Fidelity National Information (FIS) · New York, NY, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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