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Amazon · IN, TS, Hyderabad

# Team Manager, Flex Investigations and Offboarding

IN, TS, Hyderabad Manager or lead Supply Chain & Logistics 

Listed on Amazon’s official careers site. Posted October 6, 2026. Check that it is still open and apply there.
[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10570244/team-manager-flex-investigations-and-offboarding)

[OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Team Manager, Flex Investigations and Offboarding

## Job description

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Team Manager to directly supervise a team of individual contributors across our investigations, quality assurance, and offboarding operations. The Flex I&O team’s mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. In this role, the problem, strategy, and opportunity are already defined — your key responsibility is directing who does which tasks to meet daily goals while fostering a culture where team members feel valued, trusted, and connected.

The ideal candidate is a hands-on people leader who excels at coaching specialists and analysts, auditing work queues, managing SLA adherence, and driving team-level performance metrics. You will play a critical role in ensuring your team consistently meets performance, quality, and compliance standards across investigations, case audits, appeals processing, and partner liaison activities.

### Key job responsibilities
- Directly supervise a team of Investigation specialists, quality analysts, and investigation liaisons, providing day-to-day direction, coaching, and mentorship
- Hire and onboard bar-raising talent, ensuring new team members are effectively integrated and trained on Flex I&O processes, tools, and SOPs
- Conduct regular one-on-ones, career development conversations, and performance reviews, helping reports define short- and mid-term goals
- Evaluate employees against role guidelines and participate in calibration sessions with your manager to ensure fair and consistent performance assessments
- Audit work queues and monitor SLA adherence across investigations, quality audits, and offboarding cases, identifying priorities and managing trade-offs between time and resources
- Monitor team performance metrics, identifying trends and implementing action plans to maintain and raise the performance bar
- Recommend improvements to tools, procedures, and workflows to enhance operational efficiency and case quality
- Manage straightforward problems using technical and domain knowledge, escalating roadblocks to leadership when needed
- Ensure compliance with Flex/SLS policies, regulatory requirements, and established procedures across all queues and markets
- Communicate performance regularly in 1:1s and support promotion discussions for high performers, fostering a culture of accountability and professional growth
- Collaborate with Quality Analysts, Program Managers, and cross-functional stakeholders to translate audit findings into actionable coaching and process improvements
- Support escalation management by ensuring time-sensitive cases within your team are triaged and resolved with urgency and accuracy

## At a glance
- Posted by the employer: Oct 6, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 12 days
- Location: IN, TS, Hyderabad[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10570244/team-manager-flex-investigations-and-offboarding)

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