[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Seattle, WA # Journey Specialist, Customer Experience - AWS Integrated Demand Center US, WA, Seattle Listed on Amazon’s official careers site. Posted October 17, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10582041/journey-specialist-customer-experience-aws-integrated-demand-center) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Journey Specialist, Customer Experience - AWS Integrated Demand Center ## Job description AWS Marketing is seeking a talented Journey Specialist to join our Customer Experience (CX) team within the Integrated Demand Center (IDC). In this role, you will lead the implementation of customer journeys in Adobe Experience Platform (AEP) while supporting the strategic design of customer-centric marketing experiences. You'll play a critical role in translating journey frameworks into technical reality, orchestrating data-driven, personalized experiences that help AWS customers adopt and grow with our services. Key job responsibilities Technical Implementation & Operations (Primary Focus) - Lead end-to-end technical implementation of customer journeys in Adobe Experience Platform (AEP) - Build and configure journey orchestration workflows, segmentation logic, and personalization rules - Execute technical implementations based on journey frameworks and requirements from Digital Strategists - Implement shared foundations approach to enable scalable, reusable journey components - Ensure data integrity and proper integration across marketing technology stack - Monitor journey performance, troubleshoot technical issues, and optimize based on progression metrics - Partner with Technical Architecture & Analytics (TAA) teams on data requirements and implementation ### Journey Strategy & Framework Support - Assist Digital Strategists in developing customer journey frameworks across awareness, consideration, conversion, and loyalty stages - Provide technical feasibility and best practice input during journey design workshops and planning sessions - Contribute to journey strategy discussions with insights from platform capabilities and implementation experience - Support the development of next best action and next best content recommendation strategies - Collaborate on defining technical requirements and success metrics for Integrated Development Programs (IDPs) ### Cross-Functional Collaboration - Partner with CX team on customer journey progression metrics and reporting - Work closely with Channel (email, web, social, etc.) teams and Marketing Platform Operations (MPO) on campaign execution - Coordinate with marketing technology teams and sales demand generation teams to ensure seamless customer experiences - Collaborate with Customer Insights Leads to incorporate Voice of the Customer insights into technical implementations - Present technical implementations and results to stakeholders ## At a glance - Posted by the employer: Oct 17, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 1 day - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10582041/journey-specialist-customer-experience-aws-integrated-demand-center) ## More jobs at Amazon ### [AR Lead, AI Sovereignty, AI & Emerging Tech AR](https://jobs.opennash.com/companies/amazon/jobs/447f37a71ccc60d486bb/) US, WA, Seattle ### [AWS Certification Program Leader, AWS Certification](https://jobs.opennash.com/companies/amazon/jobs/6664f530345e400832c1/) US, WA, Seattle ### [Amazon Corporate Strategist, imPACT360](https://jobs.opennash.com/companies/amazon/jobs/f8dea45fbd303cc3f10e/) US, WA, Seattle ### [Applied Science Manager - Perception, Amazon Robotics](https://jobs.opennash.com/companies/amazon/jobs/f2458caa229689bcc1f9/) US, WA, Seattle ### [Applied Science Manager, AWS Startups, AWS Startups](https://jobs.opennash.com/companies/amazon/jobs/8f4ea31bdb3d89abe25d/) US, WA, Seattle ## Similar jobs at other companies ### [Sr. UX Designer – Customer Journey Experience Design](https://jobs.opennash.com/companies/gap-inc/jobs/a387dbe0613a79eccf6e/) Gap, Inc. · United States ### [Sr. UX Content Designer – Customer Journey Experience Design](https://jobs.opennash.com/companies/gap-inc/jobs/9a5aaa16c540feaf60ea/) Gap, Inc. · San Francisco, CA, United States ### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/b57e8a0471160f6f47eb/) Huntington Bank · Bridgeport, OH ### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/6bf97ccfa5299b9672a2/) Huntington Bank · Pittsburgh, PA ### [Workday Onboarding Experience and Journey Lead](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/630160917b3566ca74dd/) Tata Consultancy Services · Irvine, CA [Jobs in Seattle, WA](/locations/us/wa/seattle/)[Jobs in Washington](/locations/us-wa/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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