[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Seattle, WA # Director - Applied Science, Amazon Connect US, WA, Seattle Director Executive & Management Listed on Amazon’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10590237/director-applied-science-amazon-connect) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Director - Applied Science, Amazon Connect ## Job description The Amazon Connect Interactive AI and Engagement organization was formed in April 2025 to bring together Contact Lens, Q in Connect, and Flows/Lex into one organization, responsible for weaving native-AI across the Connect application experiences delivered to end-customers, agents, and managers/supervisors. We are reimagining customer engagement to enable companies to deliver proactive and personalized experiences (in websites, mobile apps, and traditional contact center channels including voice, messaging, and email) that discern and resolve end-customers' intent before problems ever arise. To succeed, we need a unified science strategy and approach to power 'AI-throughout' customer experiences that leverage humans in the loop when required to meet business goals. We seek to hire a Director of Applied Science who will define and execute that strategy, and organization required. This leader will push the technical boundaries in generative AI science, shaping the industry, while influencing and leading key product investments across Connect service teams and leadership. The business opportunity is substantial. We are executing to be the leader irrespective of the ultimate balance between proactive end-customer self-service and agent-assisted workloads. To do so, science innovation will be pivotal to help achieve our ambitious goals, differentiating Amazon Connect from our competitors. ### Key job responsibilities The Director of Applied Science will lead us to propose and deliver an organizational plan that is aligned to a unified science strategy. This science strategy will enable data-driven, AI-powered continuous optimization across self-service, agent assistance, and manager assistance workloads. This leader will inherit an existing applied science team, and possibly (strategy dependent) a data integrations team engineers. We believe that the strategy this leader defines will require additional applied scientists. Beyond direct team ownership, this leader will be responsible for cross-AWS science collaboration with Bedrock, AGI, Q, and Transcribe organizations. ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 5 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10590237/director-applied-science-amazon-connect) ## Hiring at Amazon - Open jobs: 19,174 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Director, Equity and Enrollment Tech, Benefits Experience & Technology (BXT)](https://jobs.opennash.com/companies/amazon/jobs/574b543b5bd3c1a47dbe/) US, WA, Seattle ### [Incident Management Engineer (Korean/English bilingual), Incident Detection and Response](https://jobs.opennash.com/companies/amazon/jobs/6e6195b1d521dd87c16f/) US, WA, Seattle ### [Incident Management Engineer - Bilingual JP/EN, ASPIRE](https://jobs.opennash.com/companies/amazon/jobs/44c16de315f5d32b8701/) US, WA, Seattle ### [Incident Management Engineer - bilingual (Mandarin & English), AWS Incident Detection and Response](https://jobs.opennash.com/companies/amazon/jobs/3b14e0bdbdbb9e4359d2/) US, WA, Seattle ### [Instock Manager, WWGS Inventory Management](https://jobs.opennash.com/companies/amazon/jobs/28606af7589e4928df52/) US, WA, Seattle ## Similar jobs at other companies ### [Applied Science: PhD Internship Opportunities, Turing](https://jobs.opennash.com/companies/microsoft/jobs/8ecb8a7a2308c7c40196/) Microsoft · United States, Washington, Redmond ### [Principal Applied Science Manager](https://jobs.opennash.com/companies/microsoft/jobs/5de16fa0ae4dafb40bd4/) Microsoft · United States, Washington, Redmond, California, Mountain View ### [Snr Director, Applied Science](https://jobs.opennash.com/companies/oracle/jobs/f68605779b1a2cd07f1f/) Oracle · United States ### [Senior Director, Applied Science - Robotics](https://jobs.opennash.com/companies/oracle/jobs/892a9511579b6d516421/) Oracle · United States ### [Director, AI/ML Applied Science - Remote](https://jobs.opennash.com/companies/unitedhealth-group/jobs/ca4c9d8a15b0afe0354f/) UnitedHealth Group · Minnetonka, Minnesota OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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