[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Santa Clara, CA # Principal Product Manager Technical, Conversational Shopping AI US, CA, Santa Clara Manager or lead Product Listed on Amazon’s official careers site. Posted September 30, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10565297/principal-product-manager-technical-conversational-shopping-ai) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Principal Product Manager Technical, Conversational Shopping AI ## Job description We are seeking a Principal Product Manager - Technical to own the post-purchase experience for Alexa for Shopping (formerly Rufus), the conversational shopping AI used by hundreds of millions of customers every month. You will set the multi-year vision for how agentic AI redefines everything that happens after a customer buys: tracking a delivery, getting started with a new product, troubleshooting it when something stops working, finding the accessory that fits it, and reordering the refill before it runs out. Each of those is a page a customer has to go find today, and you will define what each becomes when an assistant handles it for them. ### Key job responsibilities You will own post-purchase strategy and roadmap, driving clarity where the problem and opportunity are not yet defined. You will envision what a great post-purchase experience is and how to measure it, then create the roadmap to deliver on that vision. You will shape how post-purchase works in an agentic setting, defining which delivery, support, return, and replenishment actions the assistant takes on a customer's behalf, how it earns the trust to take them, and identifying the AI capabilities that will become table stakes before they are obvious. You will own the surfaces where product ownership happens today, from Your Orders to the returns flow, and turn each completed purchase into the beginning of the next mission. You will partner closely with multiple engineering and science teams, as well as the Delivery Experience, Customer Service, and Selling Partner organizations whose data and workflows the experience depends on, and will drive the cross-organizational decisions to define and influence the future of shopping AI. ### About the team Our mission is to fundamentally change how customers shop on Amazon by leveraging the state of the art in AI. Every month, hundreds of millions of customers use Alexa for Shopping to help with shopping decisions. We are building a conversational shopping experience that understands what customers need, provides trustworthy and helpful responses, and makes the entire shopping journey effortless. We will build the best shopping AI in the world — and then do it again in the next sprint. ## At a glance - Posted by the employer: Sep 30, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 18 days - Location: US, CA, Santa Clara[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10565297/principal-product-manager-technical-conversational-shopping-ai) ## More jobs at Amazon ### [Principal Product Manager Tech, Last Mile Delivery Automation](https://jobs.opennash.com/companies/amazon/jobs/92b104a7a0449d2c8451/) US, CA, Santa Clara ### [Principal Technical Product Manager - Amazon Quick, AWS Agentic AI](https://jobs.opennash.com/companies/amazon/jobs/abe98df36f5aa2fbdc69/) US, CA, Santa Clara ### [Senior Product Manager -Tech](https://jobs.opennash.com/companies/amazon/jobs/8a7d34ddd9b43509315b/) US, CA, Santa Clara ### [Applied Scientist III, AWS Account Management and Governance](https://jobs.opennash.com/companies/amazon/jobs/2ec7f40f6b273b3c8189/) US, CA, Santa Clara ### [Business Intelligence Engineer II, TMAT Network Design Modeling](https://jobs.opennash.com/companies/amazon/jobs/23b694efd38625f3113b/) US, CA, Santa Clara ## Similar jobs at other companies ### [Principal Product Manager - Networking Platform Product Group](https://jobs.opennash.com/companies/nvidia/jobs/f20db525eac40ef2b4df/) NVIDIA · US, CA, Santa Clara ### [Principal Technical Product Manager](https://jobs.opennash.com/companies/microsoft/jobs/d23cda876f319f348b81/) Microsoft · United States, Washington, Redmond ### [Principal Technical Program Manager - AI Product Development Lifecycle](https://jobs.opennash.com/companies/jpmorganchase/jobs/d06a600ad6b7dedce981/) JPMorganChase · Jersey City, NJ, United States ### [Senior Staff Technical Product Manager, Conversational AI](https://jobs.opennash.com/companies/servicenow/jobs/456d06c971bd495e238c/) ServiceNow · San Diego, California, United States ### [Technical Product Manager](https://jobs.opennash.com/companies/ebay/jobs/ec25543fe9422b61b706/) eBay · Portland, Oregon [Jobs in Santa Clara, CA](/locations/us/ca/santa-clara/)[Jobs in California](/locations/us-ca/)[Product jobs](/functions/product/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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