[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · CN, Shenzhen # Senior Customer Success Manager, Sr. CSM - Ads/Brand, SSG CN, Shenzhen Manager or lead Customer Support Listed on Amazon’s official careers site. Posted October 26, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10583688/senior-customer-success-manager-sr-csm-ads-brand-ssg) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Senior Customer Success Manager, Sr. CSM - Ads/Brand, SSG ## Job description The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's WW Stores through recruiting and supporting quality and compliant Sellers from anywhere around the world. Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 21 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN etc. Your and your team's responsibilities revolve around three main areas: driving analytical insights, developing business plans, and working collaboratively with cross-functional teams. I. ### Analytical Insights -Conduct deep-dive analyses to uncover key success drivers and obstacles, focusing on both Seller and Sales behavior. -Share data-driven insights with stakeholders from China and international teams. II. ### Business Plan Development -Develop China business plans to drive Seller success from the ground up (Ads/Brand). -Identify opportunities for team efficiency improvement and Seller Experience enhancement. III. ### Cross-Functional Collaboration -Work closely with the China Account Manager team, PMO team, Marketplace partners, and global central functions, among others. -Thrive in a cross-functional, fast-paced environment, demonstrating strong analytical, program management, communication skills, and customer focus. -Be innovative and excel in execution. If you are passionate about working in a fast-paced, innovative environment, willing to embrace challenges, make history, and have fun, please apply for this position! ### Key job responsibilities Your daily responsibilities include but not limited to: 1\. ### Strategy and Execution -Own and develop New Seller recruiting/success strategy and execution plan within the New Seller Recruitment Organization. -Collaborate with internal (Sales team, Marketing, central PM teams) and external (global product, marketplace teams) stakeholders to drive Seller experience improvement and growth success. 3\. ### Monitoring and Goal Setting -Monitor Seller registration to on-boarding experience and efficiency. -Share goals with global and local PMO teams to enhance the experience and throughput. 4\. ### Operational Processes -Build, monitor, and create operational processes and mechanisms that support global selling, new seller recruitment, and seller success. -Partner with the China operations team to implement processes that benefit Account Manager team's efficiency, process adherence, and more. -Collaborate with the Central Global team to influence changes for improved operational efficiency and resource allocation strategy. -Land global initiatives into local operational processes. 5\. ### Business Reviews and Strategy Planning -Drive regular business reviews with stakeholders. -Contribute to strategy planning. ## At a glance - Posted by the employer: Oct 26, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 6 days - Location: CN, Shenzhen[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10583688/senior-customer-success-manager-sr-csm-ads-brand-ssg) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Senior Customer Success Specialist - Agentic SDLC, AWS Specialist and Partner Organization](https://jobs.opennash.com/companies/amazon/jobs/e04e76eb15927f59f3bc/) GB, London ### [Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence](https://jobs.opennash.com/companies/amazon/jobs/967589d8f745f80841a9/) PL, Warsaw ### [Senior Customer Success Specialist, Amazon Connect](https://jobs.opennash.com/companies/amazon/jobs/c9705c23a5245afa571b/) JP, Tokyo ### [Senior Customer Success Specialist, Amazon Connect](https://jobs.opennash.com/companies/amazon/jobs/1478095312829ecf9411/) SG, Singapore ### [Senior DFT Engineer](https://jobs.opennash.com/companies/amazon/jobs/2624f9d56798c48bb3de/) IL, Tel Aviv ## Similar jobs at other companies ### [Project Manager - CSM & D WALL](https://jobs.opennash.com/companies/bouygues/jobs/d4361423f7daf60d630c/) Bouygues · LONDON, United Kingdom ### [Kanagawa Sap Csm：お客様の成長を創る変革パートナーへ 14](https://jobs.opennash.com/companies/fujitsu/jobs/6fbfd14276f4d84f5b3f/) Fujitsu ### [ServiceNow CSM](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/729981cf6ca48aec0cae/) Tata Consultancy Services · Bengaluru ### [ServiceNow CSM Developer](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/b7f3368c9eca60546eb3/) Tata Consultancy Services · Bengaluru ### [CSM Team Leader, Private Banking](https://jobs.opennash.com/companies/standard-chartered/jobs/bb7885efa8a3bc350ad5/) Standard Chartered · Central, HKG [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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