[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · GB, London # Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence GB, London Senior individual contributor Customer Support Listed on Amazon’s official careers site. Posted June 4, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10434699/principal-customer-success-specialist-gen-ai-customer-success-center-of-excellence) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence ## Job description AWS is seeking a Principal Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI. Amazon Quick is AWS's enterprise AI platform that enables organizations to transform how work gets done, from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process reinvention at enterprise scale. You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-powered business planning, execution, and operation transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally. Key job responsibilities ### Strategic Customer Transformation - Design and lead comprehensive “business execution” transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment. ### Offering Development & Scaling - Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI experimentation to systematic business process reinvention at scale. - Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy. ### Partner Ecosystem Enablement - Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI consultancies) and support the partner-led organization as they create enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem. ### Customer Success Management - Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (productivity gains, cost reduction, decision quality improvement) through structured success planning and executive business reviews. ### Thought Leadership & Innovation - Develop leading point-of-view content, maturity models, and best practices for AI-powered business execution transformation that establish AWS intellectual leadership - Influence Amazon Quick product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events. ## At a glance - Posted by the employer: Jun 4, 2026 - First seen by OpenNash: Aug 20, 2026 - Last checked: Oct 18, 2026 - Listed for: 136 days - Location: GB, London[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10434699/principal-customer-success-specialist-gen-ai-customer-success-center-of-excellence) ## More jobs at Amazon ### [Partner Performance Manager, CS Global Outsourcing](https://jobs.opennash.com/companies/amazon/jobs/338499bcf5d702aabab7/) GB, London ### [(Physical) Security Specialist Intern - 2027 Internship, DC Security](https://jobs.opennash.com/companies/amazon/jobs/91e313ba2992a0aa01b0/) GB, London ### [2027 Applied Scientist Internship – PhD, Amazon University Talent Acquisition](https://jobs.opennash.com/companies/amazon/jobs/6e65202e797c0a51ab66/) GB, London ### [2027 Software Dev Engineer Intern - United Kingdom](https://jobs.opennash.com/companies/amazon/jobs/cfc984cf9d46861dc65b/) GB, London ## Similar jobs at other companies ### [Principal Customer Success Account Manager](https://jobs.opennash.com/companies/microsoft/jobs/a68e2e4856dae1c151c9/) Microsoft · Singapore ### [Copilot - Principal Customer Success Account Manager](https://jobs.opennash.com/companies/microsoft/jobs/ddc42206aa73ba248294/) Microsoft · Singapore ### [Customer Success Manager (CSM-HCM) - SAP Next Gen - SAP Academy for Customer Success - Shenzhen](https://jobs.opennash.com/companies/sap/jobs/3cc807596b2016a3d08f/) SAP · Shenzhen, CN ### [Customer Success Manager - SAP Next Gen - Academy for Customer Success - SOUTH AFRICA](https://jobs.opennash.com/companies/sap/jobs/449f0d771ba6a2015ef5/) SAP · Woodmead, ZA ### [Customer Success Manager](https://jobs.opennash.com/companies/siemens/jobs/8f0a1e95a87327090bbf/) Siemens [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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