[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · ES, M, Madrid # ACES PSE Specialist, ACES Inbound ES, M, Madrid Operations Listed on Amazon’s official careers site. Posted October 22, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10586148/aces-pse-specialist-aces-inbound) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / ACES PSE Specialist, ACES Inbound ## Job description The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Specialist to contribute to the improvement, growth and fast-paced changes of the EU Operations network. The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations in inbound. The role’s primary function is to provide analytical support to both ACES PMs, own configuration support for key inbound nodes, and dive deep into tickets from FC Operations to resolve critical FC bottlenecks ### Key job responsibilities Become proficient on multiple process area systems and tools and provide technical support across Inbound nodes Be the main analytical support for internal ACES PMs within the manager's sub-team Resolve critical tickets from operations within service level agreement (SLA) Maintain and uphold best practices and standards, acting as an adviser for Operations customers, peers, and support teams Inform and educate customers and stakeholders on system changes, console clean-ups, and peak readiness guidelines via email and written procedures, remotely via office hours, or in-person Provide occasional project management support, including analysis and root-causing, reporting, and pilot oversight ### About the team Amazon Customer Excellence Systems (ACES) plays a critical role in orchestrating cross-functional technology and continuous-improvement projects from scoping and design through test and rollout. The team is a vital point of integration and communication between Amazon technology teams and fulfillment and delivery operations. Our goal is to design autonomous and automated systems that replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution. ## At a glance - Posted by the employer: Oct 22, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 8, 2026 - Listed for: 17 days - Location: ES, M, Madrid[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10586148/aces-pse-specialist-aces-inbound) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [3P Manager, Amazon Pickup and Returns Points (PARP)](https://jobs.opennash.com/companies/amazon/jobs/f77fa6e169fe5dfd1383/) ES, M, Madrid ### [ACES Manager, ACES](https://jobs.opennash.com/companies/amazon/jobs/53b8f623c99546a97f97/) ES, M, Madrid ### [Area Manager, Operations](https://jobs.opennash.com/companies/amazon/jobs/971b658b37754215861b/) ES, M, Madrid ### [Graduate System Engineer, ESC Managed Operations](https://jobs.opennash.com/companies/amazon/jobs/32bf6643c9b11853c3a8/) ES, M, Madrid ### [Localization Ops Specialist DUTCH, Prime Video Localization Operations](https://jobs.opennash.com/companies/amazon/jobs/ed44adad4592780b99f3/) ES, M, Madrid ## Similar jobs at other companies ### [Team Leader PSE GZU](https://jobs.opennash.com/companies/hsbc-holdings/jobs/f5b8155e316c34575eb4/) HSBC Holdings · Guangzhou, Guangdong, China ### [Contact Centre Consultant - Inbound, GWBTB BCC - Commercial Inbound (Team 1) MY](https://jobs.opennash.com/companies/cimb-group-holdings/jobs/6659f9ba50f94570d702/) CIMB Group Holdings · Malaysia ### [Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Centre - Inbound (SG) MY](https://jobs.opennash.com/companies/cimb-group-holdings/jobs/1b7648f90dcc1d4e1bb1/) CIMB Group Holdings · Malaysia ### [Process Engineer_PSE](https://jobs.opennash.com/companies/wistron/jobs/049e23344abc69f24c5a/) Wistron · Malaysia ### [Inside Sales PSE Account Manager](https://jobs.opennash.com/companies/relx/jobs/22f173cb16389ce500f7/) RELX · Manila OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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