[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · GB, Belvedere # Delivery Station Liaison Agent GB, Belvedere Customer Support Listed on Amazon’s official careers site. Posted October 1, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10566498/delivery-station-liaison-agent) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Delivery Station Liaison Agent ## Job description Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly. Key job responsibilities - Place outbound calls to customers - Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed - Keep daily, weekly and monthly records of progress with customer queries - Follow Standard Operating Procedures and keep customer data secure - Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes ### A day in the life You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM. ### About the team Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners. DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. ### We work together with one common aim to get parcels into customers' hands. ## At a glance - Posted by the employer: Oct 1, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 10 days - Location: GB, Belvedere[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10566498/delivery-station-liaison-agent) ## More jobs at Amazon ### [Operations & Logistics Internship, Amazon Logistics](https://jobs.opennash.com/companies/amazon/jobs/a0e5d144531ecfc7a1f8/) GB, Belvedere ### [ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service](https://jobs.opennash.com/companies/amazon/jobs/091c8a031f071431942f/) US, MD, Columbia ### [ADC Technical Customer Service Specialist, Amazon Dedicate Cloud (ADC) Customer Service](https://jobs.opennash.com/companies/amazon/jobs/68ed65e42babc7d8c849/) US, VA, Herndon ## Similar jobs at other companies ### [Agent/Lead Agent - Order Management, Container Freight Station (CFS) Operations](https://jobs.opennash.com/companies/expeditors-international/jobs/df73bb2c68ac41a1e1db/) Expeditors International · Ho Chi Minh, Vietnam ### [Repair Station Technician](https://jobs.opennash.com/companies/safran/jobs/f7063b3b2574e3e49908/) Safran · Gainesville ### [Agent de Liaison médical, Oncologie (tous types de tumeurs) - Québec](https://jobs.opennash.com/companies/eli-lilly/jobs/0e4a20ddf2e28e7b0d48/) Eli Lilly · Quebec, Canada ### [Residences Liaison](https://jobs.opennash.com/companies/marriott-international/jobs/2c93635718be6d52213e/) Marriott International ### [Front Line Officer Liaison & CSR](https://jobs.opennash.com/companies/grasim-industries/jobs/688d969215844600621a/) Grasim Industries · Orissa OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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