[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Amazon · Seattle, WA # Software Dev Engineer, Amazon Customer Service US, WA, Seattle Software Engineering Listed on Amazon’s official careers site. Posted July 14, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10473997/software-dev-engineer-amazon-customer-service) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Software Dev Engineer, Amazon Customer Service ## Job description Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience across all of our CS channels in every interaction. Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network - building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon. We are seeking a Sr. Software Development Engineer to lead the engineering team building the Network Control Center (NCC) - an AI-native system that will transform how Amazon detects, responds to, and recovers from incidents across our global Customer Service network. Today, our incident management relies on disconnected tools, multiple manual steps, and reactive detection that takes several minutes. This leader will design and build the technical systems that replace this fragmented approach with continuous observability, autonomous response, and intelligent customer recovery — all operating in real-time at massive scale. The ideal candidate is a strong technical leader who thrives in ambiguity, can translate a bold vision into a concrete system architecture, and is passionate about building high-performing teams. You will partner closely with science, product, and operations leaders to deliver AI-powered capabilities that detect risks before customers feel them, respond in sub-60 seconds, and execute tailored recovery actions that turn service failures into loyalty-building moments. This is an exciting opportunity to build transformative technology that directly impacts the experience of millions of customers. ### Key job responsibilities - Lead the design, architecture, and delivery of an AI-native observability and incident management service serving Amazon's global Customer Service network - Build and develop a high-performing engineering team by assisting in hiring and mentoring software development engineers - Architect real-time signal detection and observability systems that continuously monitor network health, identifying risks and anomalies before customer impact - Deliver autonomous incident response and recovery capabilities that replace manual, fragmented processes with intelligent, real-time intervention - Partner with Applied Science teams to develop and integrate ML models for anomaly detection, predictive alerting, and closed-loop learning workflows - Drive technical roadmap execution from proof-of-concept through production, balancing speed of delivery with long-term architectural quality - Collaborate cross-functionally across Network Solutions and partner teams to integrate platform capabilities into the broader CS ecosystem - Establish operational excellence practices for production services, including on-call, incident response, and continuous improvement mechanisms ### About the team Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention — leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels. ## At a glance - Posted by the employer: Jul 14, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 117 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10473997/software-dev-engineer-amazon-customer-service) ## Hiring at Amazon - Open jobs: 21,930 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Amazon ### [Software Dev Engineer, Key Management Service](https://jobs.opennash.com/companies/amazon/jobs/b317844c396335ab88a1/) US, WA, Seattle ### [Software Dev Engineer - AWS Identity Access Management, AWS IAM Propagation](https://jobs.opennash.com/companies/amazon/jobs/e551652fd213393b8363/) US, WA, Seattle ### [Software Dev Engineer - II, AWS EC2](https://jobs.opennash.com/companies/amazon/jobs/eb797cfd95e0e4abb1d2/) US, WA, Seattle ### [Software Dev Engineer - II, AWS EC2 Ultraservers](https://jobs.opennash.com/companies/amazon/jobs/55cec3e4657e004f72d8/) US, WA, Seattle ### [Software Dev Engineer - II, AWS Field Experiences AFX-Fixed](https://jobs.opennash.com/companies/amazon/jobs/a8ea2aaed0a1d477f530/) US, WA, Seattle ## Similar jobs at other companies ### [Dev Sec Engineering - E2](https://jobs.opennash.com/companies/lockheed-martin/jobs/8857fff1c89bad4c7bba/) Lockheed Martin · Boulder, CO ### [Dev Sec Engineering - E2](https://jobs.opennash.com/companies/lockheed-martin/jobs/962155f654dcbcec582c/) Lockheed Martin · Littleton, CO ### [Mainframe Microfocus Dev](https://jobs.opennash.com/companies/ntt/jobs/67a400e09bdc36d7a7b2/) NTT · Addison, TX, US, United States ### [IS Technical Specialist - IT Dev](https://jobs.opennash.com/companies/huntington-bank/jobs/549f2b21dd06dd4ed9e6/) Huntington Bank · Columbus, OH ### [Software Dev QA Engineer](https://jobs.opennash.com/companies/fortinet/jobs/aff9336e62d7190468af/) Fortinet · Sunnyvale, CA, United States [Jobs in Seattle, WA](/locations/us/wa/seattle/)[Jobs in Washington](/locations/us-wa/)[Software Engineering jobs](/functions/software-engineering/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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