[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Seattle, WA # Principal Product Manager, Tech, Amazon Connect US, WA, Seattle Manager or lead Product Listed on Amazon’s official careers site. Posted September 11, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10538136/principal-product-manager-tech-amazon-connect) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Principal Product Manager, Tech, Amazon Connect ## Job description AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers. Amazon Connect Customer is an AI-native customer experience foundation that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect Customer businesses deploy intelligent self-service across voice and digital channels that understands natural language, reasons across knowledge sources, and takes action on behalf of customers. Amazon Connect Customer leverages agentic AI across AWS and Amazon services including Amazon Bedrock Amazon Lex Amazon Polly and Amazon Transcribe to deliver sub-second voice latency human-like conversational quality and self-healing intelligence that detects where AI fails and continuously improves. With this technology we are transforming the way customers interact with businesses and how agents service them. A key part of this role is leading the workflow engine and capabilities responsible for enabling both agentic and deterministic experiences across Connect Customer. You will own an engine responsible for orchestrating billions of interaction and tasks across Amazon Connect Customers. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems while designing beautiful simple user experiences. We are looking for a passionate talented and experienced Product Manager to join Amazon Connect Customer's agentic customer experience team responsible for the capabilities that help companies deliver agentic experiences at scale across all personas. You will play a crucial role in developing the next generation of generative AI infused agent supervisor and end-customer experience capabilities and have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. As a Product Manager on our team you will drive strategic initiatives from conception through completion. You will work cross-functionally across teams to solve challenging problems using the latest technologies. You will make data-driven customer-obsessed decisions and work with leadership across AWS to prioritize your programs. The position is a rare opportunity to join a fast-growing business at the cutting edge of applied AI and help shape the technology and product as we grow. You will work on agentic systems speech and conversational AI and self-healing feedback loops that are redefining how businesses and their customers interact at scale. You will have the opportunity to design and deliver high-scale resilient systems while maintaining a constant customer focus. This team is a great fit for you if: You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal. You are sensitive to customer needs and interested in working on a service that will be used directly and indirectly by millions of customers and has a meaningful impact to their functions and interactions. You'd like to be directly responsible for solving real customer problems. You are a passionate learner and are motivated to take on new challenges. You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems but also enjoy work life balance. ### Learn more about Amazon Connect [https://aws.amazon.com/connect/](https://aws.amazon.com/connect/). ### Key job responsibilities - Define creative high quality and clear product roadmaps based on customer and stakeholder needs team strategy and vision - Develop detailed crisp business requirements and user stories that can be used to create product specifications and architecture for the capabilities offered - Define target customer segment engage and onboard initial customers and advocate on their behalf to define product vision iteratively - Manage prioritization and trade-offs among needs of various customer and stakeholder groups as well as system performance and scalability. - Create buy-in for product vision and roadmap both internally and across key partners - Proactively identify and resolve issues that may impair the team's ability to meet strategic or technical goals. - Drive executive communications and alignment on strategy and vision. - Partner with Marketing and other AWS professional services teams to craft a go-to-market strategy to fuel the growth of customer base as well as product feature set ### A day in the life Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we aren't focused on how many hours you spend at work or online. Instead we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work. Mentorship & Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and we're building an environment that celebrates knowledge sharing and mentorship. ### About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ## At a glance - Posted by the employer: Sep 11, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 30 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10538136/principal-product-manager-tech-amazon-connect) ## More jobs at Amazon ### [2027 Amazon Leadership Accelerator (ALA) - Product Manager Full Time](https://jobs.opennash.com/companies/amazon/jobs/b22af0fb64551a3323db/) US, WA, Seattle ### [2027 Amazon Leadership Accelerator (ALA) Product Manager Internship](https://jobs.opennash.com/companies/amazon/jobs/4352ffe65e65e4cca00c/) US, WA, Seattle ### [Alexa- Echo Devices Product Management, Alexa- Echo Devices Product Management](https://jobs.opennash.com/companies/amazon/jobs/ab90e4dbfd495369fc33/) US, WA, Seattle ### [Principal Product Management - Tech, Amazon Kids](https://jobs.opennash.com/companies/amazon/jobs/7a00219dfa6081ddca4b/) US, WA, Seattle ### [Principal Product Management - Technical (Ads), Amazon Sponsored Products and Brands](https://jobs.opennash.com/companies/amazon/jobs/f562753d20d49830ef19/) US, WA, Seattle ## Similar jobs at other companies ### [Principal Tech Consultant - Solution Architect](https://jobs.opennash.com/companies/ntt/jobs/51fc3cdfac6adfef6d96/) NTT · New York, NY, US, United States ### [Compensation Associate (Tech, Product & Data)](https://jobs.opennash.com/companies/jpmorganchase/jobs/ab4177079b9cacd06327/) JPMorganChase · Wilmington, DE, United States ### [Principal Product Managers-Security: Customer Voice and Product Insights](https://jobs.opennash.com/companies/microsoft/jobs/516783ba6ecb1654e349/) Microsoft · United States, Washington, Redmond ### [Senior Product Manager and Principal Product Manager (Multiple Positions) - D365 Contact Center](https://jobs.opennash.com/companies/microsoft/jobs/3622a82851a0c0bd00ad/) Microsoft · United States, Washington, Redmond ### [Principal Product Design Engineer](https://jobs.opennash.com/companies/comfort-systems-usa/jobs/6973033b0f66ed1f6420/) Comfort Systems USA · Indianapolis, IN [Jobs in Seattle, WA](/locations/us/wa/seattle/)[Jobs in Washington](/locations/us-wa/)[Product jobs](/functions/product/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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