[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Santa Monica, CA # Senior Customer Success Manager, Consumables, Mass Beauty, Consumables, Mass Beauty US, CA, Santa Monica Manager or lead Customer Support Listed on Amazon’s official careers site. Posted September 25, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10560566/senior-customer-success-manager-consumables-mass-beauty-consumables-mass-beauty) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Senior Customer Success Manager, Consumables, Mass Beauty, Consumables, Mass Beauty ## Job description This role can be located in one of our approved corporate offices in Santa Monica, CA., Seattle, WA., Arlington, VA., New York, NY. Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined. You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others. ### Key job responsibilities - Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience - Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately - Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities - Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer - Optimize cross-team processes that improve project efficiency and team delivery - Lead promotional planning and catalog optimization initiatives - Begin mentoring peers and contributing to team development ### A day in the life - Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts - Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently - Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges - Advocate for vendor needs by organizing feedback and sharing insights with leadership - Guide vendors on utilizing Amazon tools and systems effectively - Participate in strategic planning sessions and support continuous improvement initiatives - Share knowledge with teammates and provide guidance to newer CSMs ### About the team Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. ### AVS pursues three core goals - Accelerate vendor growth on Amazon - Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment - Build sustainable, efficient e-commerce partnerships between Amazon and vendors As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business. ## At a glance - Posted by the employer: Sep 25, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 16 days - Location: US, CA, Santa Monica[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10560566/senior-customer-success-manager-consumables-mass-beauty-consumables-mass-beauty) ## More jobs at Amazon ### [Account Executive, US LCS Acquisition](https://jobs.opennash.com/companies/amazon/jobs/60d3bc4344fe1d10e5d9/) US, CA, Santa Monica ### [Account Manager, Startups](https://jobs.opennash.com/companies/amazon/jobs/878afed228e0d0f8802b/) US, CA, Santa Monica ### [Acct Exec II 100, AdLrgSales - AMZ17961.6](https://jobs.opennash.com/companies/amazon/jobs/7540ff680d41626f5ee1/) US, CA, Santa Monica ### [Applied Scientist III - AMZ10564053](https://jobs.opennash.com/companies/amazon/jobs/9eda6428f25ce55706a0/) US, CA, Santa Monica ### [Associate Corporate Counsel, AWS Legal](https://jobs.opennash.com/companies/amazon/jobs/ab2f2b8f1500cc26a383/) US, CA, Santa Monica ## Similar jobs at other companies ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/14008b07f488347aaf9a/) JPMorganChase · Brooklyn, NY, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/0a6e88df65cd7fcfff27/) JPMorganChase · Tampa, FL, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/wolters-kluwer/jobs/0212762a2f174e4632a0/) Wolters Kluwer · USA - Irvine, CA ### [Customer Success Senior Consultant WaveMark](https://jobs.opennash.com/companies/cardinal-health/jobs/0ac5c5ed7f6be6d37f30/) Cardinal Health · Portland, OR WA Seattle, WA ### [Customer Success Account Manager, Microsoft Elevate](https://jobs.opennash.com/companies/microsoft/jobs/c94553eee7956883235e/) Microsoft · United States, Multiple Locations [Jobs in Santa Monica, CA](/locations/us/ca/santa-monica/)[Jobs in California](/locations/us-ca/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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