[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Search jobs](/search/) Amazon · Seattle, WA # Sr. Customer Solutions Manager, AWSI Retail US, WA, Seattle Manager or lead Retail & Store Listed on Amazon’s official careers site. Posted September 3, 2026. Check that it is still open and apply there. [Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10529054/sr-customer-solutions-manager-awsi-retail) [OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Sr. Customer Solutions Manager, AWSI Retail ## Job description The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. The Sr. Customer Solutions Manager (CSM) at Amazon Web Services (AWS) is responsible for guiding customers through their multi-year cloud journey, ensuring effective collaboration among AWS teams to deliver optimal outcomes. This role focuses on understanding industry-specific needs and driving digital transformation for customers, leveraging cloud architecture experience to tackle challenges and enhance customer experiences. In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS Cloud journey. You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. ### Key job responsibilities Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, with the ability to gain stakeholder buy-in. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions. You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS. ### A day in the life AWS Customer Solutions Manager team drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. About the team About the team ### Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. ### Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. ### Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ### Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. ## At a glance - Posted by the employer: Sep 3, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 45 days - Location: US, WA, Seattle[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10529054/sr-customer-solutions-manager-awsi-retail) ## More jobs at Amazon ### [Applied Science Manager, Seller Partner Trust and Store Integrity Science - Global Risk Intelligence and Prevention](https://jobs.opennash.com/companies/amazon/jobs/47bf7e70c3ae3d410db4/) US, WA, Seattle ### [Avionics Hardware Manager, Amazon Prime Air](https://jobs.opennash.com/companies/amazon/jobs/a0c6e0604904a991d612/) US, WA, Seattle ### [Business Analyst II, WW Grocery Store Private Brands](https://jobs.opennash.com/companies/amazon/jobs/b026db9b9df34383e22c/) US, WA, Seattle ### [Economist II, Stores Economics and Science (SEAS)](https://jobs.opennash.com/companies/amazon/jobs/1ec19c0071685e767040/) US, WA, Seattle ### [Embedded SDE II, Prime Air](https://jobs.opennash.com/companies/amazon/jobs/831f8de5c2a423ae00bb/) US, WA, Seattle ## Similar jobs at other companies ### [Specialist - Global Customer Solutions (Remote) in Chicago, Illinois, United States | Customer Solutions at United Airlines](https://jobs.opennash.com/companies/united-airlines-holdings/jobs/b23f4d145bb8ca109e27/) United Airlines Holdings · Chicago, Illinois, United States ### [Sr. Sales Executive - Retail Solutions](https://jobs.opennash.com/companies/sgs/jobs/75112723feac365aec26/) SGS · Milpitas, CA, United States ### [Sr. Sales Executive - Retail Solutions - West Coast](https://jobs.opennash.com/companies/sgs/jobs/d416f832b8c89a9fc943/) SGS · Milpitas, CA, United States ### [Senior Lead of Industry, Retail B2B, Large Customer Solutions](https://jobs.opennash.com/companies/alphabet/jobs/44d38b74133764643be6/) Alphabet · Cambridge, MA, USA ### [Director Customer Programs and Solutions - Customer Policy & Solutions - Akron FirstEnergy Headquarters](https://jobs.opennash.com/companies/firstenergy/jobs/9843a27f645fb9b7f35c/) FirstEnergy · Akron, OH, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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