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Amazon · IN, KA, Bengaluru

# Investigation Specialist (QA), Relay Product Excellence

IN, KA, Bengaluru Operations 

Listed on Amazon’s official careers site. Posted October 21, 2026. Check that it is still open and apply there.
[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10585212/investigation-specialist-qa-relay-product-excellence)

[OpenNash Jobs](https://jobs.opennash.com/) / [Amazon](https://jobs.opennash.com/companies/amazon/) / Investigation Specialist (QA), Relay Product Excellence

## Job description

Amazon is looking for a Investigation Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist will be responsible for a wide range of duties related to identity verification.

### Shifts
- Rotational (24*7 shift environment - changes based on business requirement)

### Weekly Off
- Rotational two consecutive days off (5-day working week)
- Work from Office Role

Key job responsibilities

- Provide data analysis & conduct investigations

- Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed

- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends

- Consistently achieve weekly targets and quality standards for investigations

- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations

- Understand the business impact of the trends and make decisions that make sense based on available data

- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams

- Experience to follow through on the resolutions to ensure they are delivered

- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed

- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum

- Participate in ad-hoc projects and assignments as necessary

### A day in the life

- Meet productivity, quality and other hygiene metrics/ goals

- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy

- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

## At a glance
- Posted by the employer: Oct 21, 2026
- First seen by OpenNash: Oct 25, 2026
- Last checked: Nov 1, 2026
- Listed for: 11 days
- Location: IN, KA, Bengaluru[Apply on Amazon’s careers site →](https://www.amazon.jobs/en/jobs/10585212/investigation-specialist-qa-relay-product-excellence)

## Hiring at Amazon
- Open jobs: 21,930
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Amazon jobs](https://jobs.opennash.com/companies/amazon/) · [Weekly hiring report](/reports/hiring/)

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