[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Alphabet jobs](https://jobs.opennash.com/companies/alphabet/) · [Search jobs](/search/) Alphabet · Sunnyvale, CA # Product Support Manager, gUP Google Store and Fi Sunnyvale, CA, USA +1 more Manager or lead Retail & Store Listed on Alphabet’s official careers site. Listed as of October 23, 2026. Check that it is still open and apply there. [Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/87629311019754182-product-support-manager-gup-google-store-and-fi) [OpenNash Jobs](https://jobs.opennash.com/) / [Alphabet](https://jobs.opennash.com/companies/alphabet/) / Product Support Manager, gUP Google Store and Fi ## Job description info_outline About the job In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's various product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). The gUP Platforms and Devices Google Store sits at the intersection of global e-commerce, hardware logistics, telecom, and generative AI. What makes us unique is that our Product Support Managers do not just manage queues, we architect automated systems, shape commercial and fraud policies, and power flagship Made by Google hardware across twenty plus markets. In this role, you will own end-to-end purchase and post-purchase customer journeys, driving AI self-service transformation, replacement and repair modernization, and automated risk and refund workflows. You will care deeply about data-driven root-cause elimination by reducing Repeat Contact Rates and resolution times as embedded partners with Store, Fi, Engineering, Logistics, and Fraud teams. As a Product Support Manager, you will lead post-purchase support operations, automated refund workflows, and ecosystem across Google Store and Health and Home. You will partner closely with Product, Engineering, Reverse Logistics, and Global Vendor Operations, design scalable agent workflows, govern Return Merchandise Authorization and order exception policies, and drive bug resolution Service Level Agreements to reduce customer effort, prevent financial leakage, and lower operational metrics.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.Individual pay is determined by factors including job-related skills, experience, and relevant education or training. ### US $114000 - $163000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 23, 2026 - Listed for: 10 days - Location: Sunnyvale, CA, USA +1 more[Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/87629311019754182-product-support-manager-gup-google-store-and-fi) ## More jobs at Alphabet ### [Product Support Manager, gUP Platforms and Devices Google Store and Fi](https://jobs.opennash.com/companies/alphabet/jobs/0090a7140f2512f844fb/) Sunnyvale, CA, USA +1 more ### [AI Infrastructure Global Channel Sales Lead](https://jobs.opennash.com/companies/alphabet/jobs/073fbd207d1236a81270/) Sunnyvale, CA, USA +1 more ### [Customer Engineer I, AI Infrastructure, Google Cloud](https://jobs.opennash.com/companies/alphabet/jobs/cd4063ef73efae2aac58/) Sunnyvale, CA, USA +1 more ### [Field Solutions Architect IV, AI Infrastructure, Google Cloud](https://jobs.opennash.com/companies/alphabet/jobs/dbe9b1758d77764802e0/) Sunnyvale, CA, USA +1 more ### [GSRS Commercial Contracts Program Manager](https://jobs.opennash.com/companies/alphabet/jobs/466a377ce1083fddfba0/) Sunnyvale, CA, USA +1 more ## Similar jobs at other companies ### [Product Support Program Engineering Manager](https://jobs.opennash.com/companies/bae-systems/jobs/f795fd36efc661f50cf3/) BAE Systems · Fort Wayne, Indiana, United States ### [Analyst II, Product Technical Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/e68f337a432d4c3d1558/) Fidelity National Information (FIS) · Orlando, FL, United States of America ### [DO NOT APPLY - TEST REQ - CRG - Manager, Product Support - Waltham US](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/a6af6ef2b5affc21861f/) Thermo Fisher Scientific · Waltham, Massachusetts, United States of America ### [Retail Sales Specialist - Google](https://jobs.opennash.com/companies/best-buy/jobs/b28dda9bd9eb84a4405f/) Best Buy · Boise, Idaho OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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