[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Alphabet · London, UK # YouTube Escalation Specialist, Social Comms and Escalations London, UK Listed on Alphabet’s official careers site. Listed as of November 7, 2026. Check that it is still open and apply there. [Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/132221741056303814-youtube-escalation-specialist-social-comms-and-escalations) [OpenNash Jobs](https://jobs.opennash.com/) / [Alphabet](https://jobs.opennash.com/companies/alphabet/) / YouTube Escalation Specialist, Social Comms and Escalations ## Job description ### Minimum qualifications Bachelor's degree or equivalent practical experience. 2 years of experience in a customer or client-facing role supporting incident response, crisis management, online escalations, or trust and safety operations. ### Preferred qualifications Experience managing scaled public social media/PR communications alongside high-stakes, 1:1 de-escalation of sensitive creator issues. Track record acting as an incident manager in changing environments, including participating in 24/7 on-call rotations. Track record in partnering with PR, Legal, Trust and Safety, and Engineering to resolve complex incidents. Ability to utilize social analytics and boolean logic to track emerging brand risks and inform executive-level decisions. Excellent editorial command of brand voice, translating complex platform policies into empathetic, trusted communications. About the job YouTube’s Scaled Comms and Escalation team works 24/7 at the forefront of YouTube’s engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling support. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues. As an Escalation Specialist, you will enable 24x7 rapid response for our most time-sensitive escalations. You will act as a subject-matter expert, responsible for crafting impactful public-facing communications and managing a wide range of escalations from social media channels. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 7, 2026 - Last checked: Nov 7, 2026 - Listed for: Under a day - Location: London, UK[Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/132221741056303814-youtube-escalation-specialist-social-comms-and-escalations) ## Hiring at Alphabet - Open jobs: 3,389 - New in the last 7 days: After two weekly collections - Tracked since: Aug 20, 2026 [All Alphabet jobs](https://jobs.opennash.com/companies/alphabet/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Alphabet ### [Strategic Partner Development Principal Lead, Payments](https://jobs.opennash.com/companies/alphabet/jobs/f5e950bf6ee9afb97d35/) London, UK ### [Tech Lead, Gemini Inference Performance, DeepMind](https://jobs.opennash.com/companies/alphabet/jobs/089e379858c1db7d5b6a/) London, UK ### [Technical Lead, Android Growth Systems and App Foundations](https://jobs.opennash.com/companies/alphabet/jobs/5fcb94f125eb83de52ee/) London, UK ### [Technical Program Manager, Foundation Models](https://jobs.opennash.com/companies/alphabet/jobs/35a26f8a0d0e5e4c7ff1/) London, UK ### [Technical Program Manager, OT/Physics](https://jobs.opennash.com/companies/alphabet/jobs/657fa9f567b574407c58/) London, UK ## Similar jobs at other companies ### [COMMS Engineer - Railway Signalling](https://jobs.opennash.com/companies/siemens/jobs/2ccd772849ce98b3b0f8/) Siemens ### [Customer Contact Comms Analyst](https://jobs.opennash.com/companies/accenture/jobs/cab4c9da240be7780f60/) Accenture ### [Comms. Supervisor](https://jobs.opennash.com/companies/lenovo-group/jobs/8647285b7b0bcd79c532/) Lenovo Group · Saudi Arabia, Riyadh ### [Project Management Intern – Comms](https://jobs.opennash.com/companies/siemens/jobs/05a216faf1cecb0f720a/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. 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