[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Alphabet · Hyderabad, Telangana, India # UX Research Manager, Customer Engagement, Google Ads Hyderabad, Telangana, India Manager or lead Design Listed on Alphabet’s official careers site. Listed as of October 30, 2026. Check that it is still open and apply there. [Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/111770441722274502-ux-research-manager-customer-engagement-google-ads) [OpenNash Jobs](https://jobs.opennash.com/) / [Alphabet](https://jobs.opennash.com/companies/alphabet/) / UX Research Manager, Customer Engagement, Google Ads ## Job description ### Minimum qualifications Bachelor’s degree or equivalent practical experience. 8 years of experience in an applied research setting, or similar. 3 years of experience leading design projects and managing people or teams. ### Preferred qualifications Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field. 7 years of experience working with executive leadership (e.g., Director level and above). 5 years of experience managing projects, and working in a large, matrixed organization. Experience establishing research road maps and influencing technical product strategy in a distributed, global organization. Experience evaluating Generative AI, conversational interfaces, or machine learning-driven workflows. About the job At Google, we "Focus on the user and all else will follow." As a UX Research Manager, you will help define and drive the future of Google design by clarifying strategy and conceptualizing UX ecosystems. You are an expert researcher, a visionary leader, and a fierce advocate for both users and your team. You will be responsible for guiding the careers of your team members, helping them realize their full potential, and inspiring forward-thinking design. You are an expert in qualitative research methods—such as field studies, interviews, and diary studies—to shape product development and influence overall strategy. In this role, you will understand both the execution and business aspects of our products, collaborating with leaders across UX, Engineering, and Product Management to create innovative experiences, leveraging your passion for brand, craft, and design quality. Cases Platform powers high-touch customer support resolution for Google representatives and agents globally across Google Ads, YouTube, Play, and Cloud. As our ecosystem transitions toward intelligent agent workflows, the Support Platform UX team is redefining how human agents and AI systems collaborate to resolve complex customer issues. As the UX Research Manager for Cases Platform in Hyderabad, you will lead a dedicated team of UX researchers driving the insights behind this transformation. You will establish a user-centered direection for pivotal AI initiatives, partner with cross-functional leadership across global sites, and ensure our products demonstrably reduce workflow complexity and cognitive load. Google Ads is at the forefront of AI innovation, applying cutting-edge machine learning and Generative AI models like Gemini to power a multi-billion dollar global business. Our work directly impacts billions of users by protecting users from harm, improving ad quality, and optimizing campaigns for advertiser return-on-investment. We foster a culture of deep collaboration, partnering closely with teams like Google Research and DeepMind to solve complex challenges. Join us to work on state-of-the-art AI, take on problems at an unparalleled scale, and build the next generation of advertising technology. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 23, 2026 - Last checked: Oct 30, 2026 - Listed for: 7 days - Location: Hyderabad, Telangana, India[Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/111770441722274502-ux-research-manager-customer-engagement-google-ads) ## Hiring at Alphabet - Open jobs: 3,591 - New in the last 7 days: After two weekly collections - Tracked since: Aug 20, 2026 [All Alphabet jobs](https://jobs.opennash.com/companies/alphabet/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Alphabet ### [AI Strategist](https://jobs.opennash.com/companies/alphabet/jobs/dacbdfbbf950caa22d08/) Hyderabad, Telangana, India ### [Business Systems Analyst](https://jobs.opennash.com/companies/alphabet/jobs/c6ca7bced6ba0228c889/) Hyderabad, Telangana, India ### [Business Systems Integration Specialist](https://jobs.opennash.com/companies/alphabet/jobs/7e92197079ad6aefd90f/) Hyderabad, Telangana, India ### [Cloud Silicon Site Lead, Google Cloud](https://jobs.opennash.com/companies/alphabet/jobs/a64debef18f68c6b2c34/) Hyderabad, Telangana, India ### [Community Development Manager, Strategic Partnerships Office (Telugu)](https://jobs.opennash.com/companies/alphabet/jobs/1e4563e99bdd149545e2/) Hyderabad, Telangana, India ## Similar jobs at other companies ### [Technical Program Manager - Strategic Customer Engagement](https://jobs.opennash.com/companies/microsoft/jobs/7836f4f759b3860425b6/) Microsoft · United Kingdom, Multiple Locations, Netherlands, Noord-Holland, Amsterdam, Spain, Madrid ### [Associate Director, Product Management (Customer Engagement Division)](https://jobs.opennash.com/companies/iqvia/jobs/da1b40f8c548545600da/) IQVIA ### [Technology Risk Engagement Lead, Regulatory Engagement](https://jobs.opennash.com/companies/jpmorganchase/jobs/999f86c91ab868d067da/) JPMorganChase · Singapore ### [Customer Engagement Leader - SSA](https://jobs.opennash.com/companies/michelin-group/jobs/b1eaefd38126cb29b599/) Michelin Group ### [Clinical Research Engagement Lead (CREL)](https://jobs.opennash.com/companies/roche-holding/jobs/741999d7c41e74e2cd38/) Roche Holding · Beijing OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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