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Alphabet · New York, NY

# Product Support Manager (AdSense), Creator and Consumer Experience Operations, YouTube

New York, NY, USA +1 more Manager or lead Operations 

Listed on Alphabet’s official careers site. Listed as of October 23, 2026. Check that it is still open and apply there.
[Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/89053182872691398-product-support-manager-adsense-creator-and-consumer-experience-operations-youtube)

[OpenNash Jobs](https://jobs.opennash.com/) / [Alphabet](https://jobs.opennash.com/companies/alphabet/) / Product Support Manager (AdSense), Creator and Consumer Experience Operations, YouTube

## Job description

info_outline About the job The Support Operations organization collaborates with cross-functional teams, including Product, Engineering, Vendor Operations, Scaled Comms, Business Technology, Data Science and Legal, to identify and address user pain points and improve the overall support experience. Our team is tasked with developing innovative and user-centric support solutions that address the evolving needs of YouTube's user base.

We drive the implementation of self-service tools and automated support workflows, and equip support agents with the knowledge, tools and skills to provide high quality service. In this role, you will be responsible for developing end-to-end support solutions for our vast paid user base and content creator ecosystem. You will be responsible for the modernization of YouTube's creator journeys across our AdSense Products (e.g., account approvals, account verifications, forms of payment).

This product offering is critical to a creator’s growth and ability to monetize and make a career on YouTube. This role oversees the development and implementation of support experiences that enable creator growth, focusing on seamless account approvals, digital identity verification, and proactive policy education. You will proactively identify friction points in the monetization journey, eliminating systemic bottlenecks to provide exceptional service through both AI-driven and live agent interactions.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 23, 2026
- Last checked: Oct 23, 2026
- Listed for: Under a day
- Location: New York, NY, USA +1 more[Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/89053182872691398-product-support-manager-adsense-creator-and-consumer-experience-operations-youtube)

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