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Alphabet · New York, NY

# Applied AI Insights Lead, Creator and Consumer Experience Operations, YouTube

New York, NY, USA +1 more Manager or lead Operations 

Listed on Alphabet’s official careers site. Listed as of November 7, 2026. Check that it is still open and apply there.
[Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/78947808530309830-applied-ai-insights-lead-creator-and-consumer-experience-operations-youtube)

[OpenNash Jobs](https://jobs.opennash.com/) / [Alphabet](https://jobs.opennash.com/companies/alphabet/) / Applied AI Insights Lead, Creator and Consumer Experience Operations, YouTube

## Job description

info_outline About the job The mission for Creator and Consumer Experience Operations (CCXO) at YouTube is to give everyone a voice and show them the world, by removing everything that stands in their way. We meet user needs with moments of delight, education and growth, helping Creators to scale their ambitions and Consumers to deepen their engagement. Powered by AI and human empathy, we deliver One YouTube: an experience that is preemptive, personal, and easy across every product, channel and surface.

In this role, you will own the measurement and insights of CCXO’s consumer-facing Agentic AI support agent, as well as other related AI-based capabilities. You are responsible for defining how Google measures the performance of Agentic experiences–including measuring agent quality, resolution, and user experience–and partnering with AI business, design, journey measurement, data science, and engineering teams to develop new capabilities.

You will pursue analyses to better assess the performance and experience of the virtual agents and collaborate with partner teams to implement, and lead and own cross-functional strategic initiatives related to delivering great AI experiences, including LLM intent identification and taxonomy, personalization signals, and route-to-value implementation.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Nov 7, 2026
- Last checked: Nov 7, 2026
- Listed for: Under a day
- Location: New York, NY, USA +1 more[Apply on Alphabet’s careers site →](https://www.google.com/about/careers/applications/jobs/results/78947808530309830-applied-ai-insights-lead-creator-and-consumer-experience-operations-youtube)

## Hiring at Alphabet
- Open jobs: 3,389
- New in the last 7 days: After two weekly collections
- Tracked since: Aug 20, 2026

[All Alphabet jobs](https://jobs.opennash.com/companies/alphabet/) · [Weekly hiring report](/reports/hiring/)

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