[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Alcon jobs](https://jobs.opennash.com/companies/alcon/) · [Search jobs](/search/) Alcon · Mississauga, Canada # Associate I, Customer Service (Bilingual) Mississauga, Canada Full-time $25.00 – $40.75 Customer Support Listed on Alcon’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Alcon’s careers site →](https://alcon.wd5.myworkdayjobs.com/careers_alcon/job/Mississauga-Canada/Associate-I--Customer-Service_R-2026-48919-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Alcon](https://jobs.opennash.com/companies/alcon/) / Associate I, Customer Service (Bilingual) ## Job description At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate supporting Customer Service for Alcon, you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear, consistent communication at our Mississauga office. This is a 16-month contract position with the potential to extend. In this role, a typical day will include: Accurately and efficiently process, release, and track orders in all available platforms. Remain current on all products, processes, policies, and procedures. Collaborate with Customers and internal partners to answer questions on product availability, ETA, and to resolve complex inquiries. Effectively use multiple tools and resources to resolve inquiries within our defined service standards Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience. Identify and escalate specific technical trends and problems to highlight training needs and process gaps. Recommend resolutions to issues and initiate within guidelines. ### WHAT YOU'LL BRING TO ALCON: ### Education Minimum: Secondary School Diploma, Preferred Bachelor’s Degree or Post-Secondary Diploma Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization. Experience and curiosity to learn and work with different web-based technologies (Salesforce, EDI, ERP and Online ordering). Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent, thorough, and detail oriented. Critical thinking and challenging status quo. Ability to work independently and in cross-functional team environment. Shows good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders. Adapts to change and strives for continuous improvement. Bilingualism, advanced written and verbal communication in English and French required. ### Computer/System Requirements Proficient in all MS Office Suite with preferred knowledge of ERP, Salesforce, and EDI. Ability and willingness to learn new computer systems and software. Must have flexibility to work between the hours of 8 AM – 6 PM local time. (Exact schedule may differ within these hours.) ### Salary Range $25.00 – $40.75 CAD per hour. Actual compensation will be based on skills, experience, and qualifications. ### HOW YOU CAN THRIVE AT ALCON Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives. Grow your career in a highly collaborative and diverse environment. Alcon provides robust benefits package including health, life, retirement, paid time off, and much more! Alcon Careers See your impact at alcon.com.careers #LI-DNI ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 2 days - Location: Mississauga, Canada - Employment type: Full-time - Pay: $25.00 – $40.75[Apply on Alcon’s careers site →](https://alcon.wd5.myworkdayjobs.com/careers_alcon/job/Mississauga-Canada/Associate-I--Customer-Service_R-2026-48919-1) ## More jobs at Alcon ### [Associate I, Customer Service (Order Management - Cantonese Speaker)](https://jobs.opennash.com/companies/alcon/jobs/4da24b7a1d83fbc543b5/) Selangor – AGS ### [Associate I, Customer Service (Order Management - Mandarin Speaker)](https://jobs.opennash.com/companies/alcon/jobs/2b30524922b7b6fbaf68/) Selangor – AGS ### [Associate I, Customer Service - Return Order Tracebility Specialist (Mandarin speaker)](https://jobs.opennash.com/companies/alcon/jobs/8023f55588b2b1231976/) Selangor, Malaysia ### [Customer Service Trainee with ITALIAN - Early Careers Program](https://jobs.opennash.com/companies/alcon/jobs/da9df21b1a6707a34203/) Warszawa, Poland ## Similar jobs at other companies ### [Bilingual Customer Service Representative, Personal Risk Service Centre (12-month contract)](https://jobs.opennash.com/companies/chubb/jobs/856945b02ff8be0ae3f6/) Chubb · Toronto, ON, Canada ### [Bilingual (English & French) Customer Service Representative](https://jobs.opennash.com/companies/ford-motor/jobs/ec6b5ca41ad51d81daa3/) Ford Motor · Edmonton, AB, Canada ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/assurant/jobs/527aaa0c36e3e215ec83/) Assurant · Buenos Aires ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/35ee4123e12b334088a4/) Genuine Parts · Chihuahua City, MX ### [Customer Service Executive (Bilingual Chinese & English speaking)](https://jobs.opennash.com/companies/avery-dennison/jobs/3e1f42fb3f5dc365e758/) Avery Dennison · Phnom Penh, Cambodia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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