[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AIA Group jobs](https://jobs.opennash.com/companies/aia-group/) · [Search jobs](/search/) AIA Group # Associate-Contact Centre Putrajaya, AIA Shared Services Malaysia, MY Full-time Customer Support Listed on AIA Group’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Putrajaya-MY-AIA-Shared-Services-Malaysia/ASSOCIATE-CONTACT-CENTRE_JR-64532) [OpenNash Jobs](https://jobs.opennash.com/) / [AIA Group](https://jobs.opennash.com/companies/aia-group/) / Associate-Contact Centre ## Job description At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations. To be able to respond to basic enquiries regarding life insurance. ### Customer Servicing Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks. Resolve customers’ problems or complaints by applying appropriate skills and escalate the case to next level when necessary. Ensure all customer interactions are captured and logged in CRM system accurately. Follow up on all pending cases and ensure customers are updated on the resolution timely. Ensure meeting personal service targets in achieving service, productivity, and quality assurance level. Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements. ### Analytics, Tools & Continuous Improvement - Drive automation, system optimization, and adoption of WFM tools - Lead continuous improvement initiatives to enhance forecast accuracy, schedule efficiency, and SLA performance - Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: Putrajaya, AIA Shared Services Malaysia, MY - Employment type: Full-time[Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Putrajaya-MY-AIA-Shared-Services-Malaysia/ASSOCIATE-CONTACT-CENTRE_JR-64532) ## More jobs at AIA Group ### [Contact Centre Advisor - HK Region (Non-Voice Channel)](https://jobs.opennash.com/companies/aia-group/jobs/7cde5a4bbfe15e68dad5/) Putrajaya, AIA Shared Services Malaysia, MY ### [Associate-Retail Operations](https://jobs.opennash.com/companies/aia-group/jobs/969f67f3f69c045d6418/) Putrajaya, AIA Shared Services Malaysia, MY ### [Associate - Claims (6 Months / 12 Months - Mandarin Speaking)](https://jobs.opennash.com/companies/aia-group/jobs/b117330d628a18709cec/) Putrajaya, AIA Shared Services Malaysia, MY ### [Associate - Claims (Corporate Solutions) - Support Hong Kong Market](https://jobs.opennash.com/companies/aia-group/jobs/1ddb4b7096d08880e5f7/) Putrajaya, AIA Shared Services Malaysia, MY ### [Associate - Compliance (AML - Mandarin Speaking)](https://jobs.opennash.com/companies/aia-group/jobs/fbcd624be9da92fb5738/) Putrajaya, AIA Shared Services Malaysia, MY ## Similar jobs at other companies ### [contact centre ambassador](https://jobs.opennash.com/companies/richemont/jobs/5aad5d20613d4473dfd3/) Richemont ### [Contact Centre Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/4d0c08e37d2b905f12b8/) HSBC Holdings · Hyderabad, Telangana, India ### [Contact Centre Specialist](https://jobs.opennash.com/companies/hsbc-holdings/jobs/6434a7d2a4946a1524dc/) HSBC Holdings · Guangzhou, Guangdong, China ### [Associate Tech Solutionist - Contact Centre](https://jobs.opennash.com/companies/bajaj-finserv/jobs/c8a1241d7f41551014fd/) Bajaj Finserv · Pune Corporate Office - Mantri OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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