[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AIA Group jobs](https://jobs.opennash.com/companies/aia-group/) · [Search jobs](/search/) AIA Group · Taguig, AIA Philippines, PH # Policy Benefits Manager Taguig, AIA Philippines, PH Full-time Manager or lead Listed on AIA Group’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Taguig-PH-AIA-Philippines/Policy-Benefits-Manager_JR-51791) [OpenNash Jobs](https://jobs.opennash.com/) / [AIA Group](https://jobs.opennash.com/companies/aia-group/) / Policy Benefits Manager ## Job description FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role The Policy Benefits Manager is responsible for overseeing the administration and management of policy benefits for AIA, BPI AIA and affiliate life insurance products. This role ensures that all policy benefits are processed accurately, efficiently, and in compliance with company policies and regulatory requirements. The Policy Benefits Manager will lead a team of generalists and specialists and work closely with other departments to enhance customer satisfaction and operational excellence. ### Policy Benefits Administration Oversee the processing of policy benefits, including claims, policy loans, surrenders, and maturities. Clear regularly and manage suspense at healthy levels. Ensure timely and accurate payment of benefits to policyholders. Monitor and manage the workflow to maintain high levels of efficiency and accuracy. ### Team Leadership Lead, mentor, and develop a team of policy benefits specialists. Conduct regular performance reviews and provide ongoing training and support. ### Compliance and Risk Management Ensure compliance with all regulatory requirements and company policies. Identify and mitigate risks associated with policy benefits administration. Conduct regular audits and reviews to ensure adherence to standards. ### Customer Service Address and resolve escalated customer inquiries and complaints related to policy benefits in collaboration with Customer Care Office. Collaborate with the Branch Operations and Customer Service teams to improve overall customer satisfaction. ### Process Improvement Identify opportunities for process improvements and implement best practices. Work with the Operational Excellence team to streamline processes and enhance efficiency. ### Reporting and Analysis Prepare regular reports on policy benefits activities and performance metrics. Analyze data to identify trends and areas for improvement. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: Taguig, AIA Philippines, PH - Employment type: Full-time[Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Taguig-PH-AIA-Philippines/Policy-Benefits-Manager_JR-51791) ## More jobs at AIA Group ### [Actuarial Pricing Intern](https://jobs.opennash.com/companies/aia-group/jobs/27eb9fade88fb7fd5444/) Taguig, AIA Philippines, PH ### [Actuarial Specialist](https://jobs.opennash.com/companies/aia-group/jobs/1e084994d8942b5f80d2/) Taguig, AIA Philippines, PH ### [Claims Manager](https://jobs.opennash.com/companies/aia-group/jobs/95811880db0cf09205d7/) Taguig, AIA Philippines, PH ### [Commodity Manager](https://jobs.opennash.com/companies/aia-group/jobs/92ec3b4694be9db264d0/) Taguig, AIA Philippines, PH ### [M365 Services Lead Specialist](https://jobs.opennash.com/companies/aia-group/jobs/13dc0938455769ee9ab9/) Taguig, AIA Philippines, PH ## Similar jobs at other companies ### [Policy Servicing Manager / Assistant Manager (Employee Benefits)](https://jobs.opennash.com/companies/axa-group/jobs/d82af812638b442112e7/) AXA Group · HONG KONG ### [Policy Benefits Assistant Manager](https://jobs.opennash.com/companies/zurich-insurance-group/jobs/ae340aa51806c7a24712/) Zurich Insurance Group · Kuala Lumpur, MY ### [Senior Manager, Benefits Policy](https://jobs.opennash.com/companies/capital-one-financial/jobs/218909962e310c9f0b60/) Capital One Financial ### [Dir, Policy/Govern. 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