[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AIA Group jobs](https://jobs.opennash.com/companies/aia-group/) · [Search jobs](/search/) AIA Group # Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) - 12 months contract Hong Kong, AIA Hong Kong & Macau, HK Full-time Customer Support Listed on AIA Group’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Customer-Service-Ambassador--Wealth-Select-Centre---Customer-Service-Centre-_JR-58735) [OpenNash Jobs](https://jobs.opennash.com/) / [AIA Group](https://jobs.opennash.com/companies/aia-group/) / Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) - 12 months contract ## Job description FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Are you ready to make a positive and impactful difference in people's lives? Join AIA, a world-class finance and insurance company, as a Customer Service Ambassador at our Wealth Select Centre & Customer Service Centre in Hong Kong. ### Responsibilities Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications. Follow operation procedures in compliance with documented procedures, service benchmarks, regulatory requirements, and company policies and practices. Provide prompt and accurate services, policy information, and professional advice to customers. Manage and resolve customer problems and elevated customer complaints. Handle special requests relating to policy matters. Collaborate with Premium Collection and Underwriting departments to provide one-stop MCV verification service. Support case monitoring and investigation. Provide quality services to customers and continuously identify areas for improvement. Collect customer feedback and report operation problems to the Centre Head. Contribute new ideas to enhance customer experience and work efficiency. Coach and mentor team members, and prepare training material. Support working partners and ensure smooth operation and service alignment. Perform other assigned responsibilities and duties. ### Requirements University/College graduate with 4-5 years' relevant experience OR Form Five plus at least 7-8 years' working experience. Solid knowledge of life insurance. Excellent communication and interpersonal skills. Passionate about providing excellent customer service and driven by personal motivation. Open to changes and challenges. Proficient in both spoken and written English and Chinese, including Mandarin. Relevant license required for regulated activities. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: Hong Kong, AIA Hong Kong & Macau, HK - Employment type: Full-time[Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Customer-Service-Ambassador--Wealth-Select-Centre---Customer-Service-Centre-_JR-58735) ## More jobs at AIA Group ### [Customer Service Advisor (Hotline) - 12 months contract](https://jobs.opennash.com/companies/aia-group/jobs/9c43f6248e92c18efe17/) Hong Kong, AIA Hong Kong & Macau, HK ### [2027 Actuarial Intern](https://jobs.opennash.com/companies/aia-group/jobs/19dcd32e40d991b3e42b/) Hong Kong, AIA Hong Kong & Macau, HK ### [AI Application Data Science, Consultant](https://jobs.opennash.com/companies/aia-group/jobs/04c57698133b05f6e9e7/) Hong Kong, AIA Hong Kong & Macau, HK ### [AI Data Architecture](https://jobs.opennash.com/companies/aia-group/jobs/2f4474684bb4ea29d3be/) Hong Kong, AIA Hong Kong & Macau, HK ### [AI Solution, Analyst](https://jobs.opennash.com/companies/aia-group/jobs/67709df6aaf59ce1e61a/) Hong Kong, AIA Hong Kong & Macau, HK ## Similar jobs at other companies ### [Customer Service Ambassador](https://jobs.opennash.com/companies/standard-chartered/jobs/89f57c520932d521a17b/) Standard Chartered · Kwun Tong, HKG ### [Wealth Customer Manager - Senior](https://jobs.opennash.com/companies/unicredit/jobs/3c08fd5a8ec1ceba6c46/) UniCredit ### [Officer, Customer Service Ambassador, Tianmu Branch, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/a69dfd797a6ae5226708/) DBS · Taipei ### [Officer, Customer Service Ambassador, Branch, Chief Operation Office, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/265f4f9aea4bfebcd856/) DBS · Taipei OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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