[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AIA Group jobs](https://jobs.opennash.com/companies/aia-group/) · [Search jobs](/search/) AIA Group · Sandakan, AIA Malaysia, MY # Customer Centres, Analyst (Sandakan) Sandakan, AIA Malaysia, MY Full-time Listed on AIA Group’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Sandakan-MY-AIA-Malaysia/Customer-Centres--Analyst--Sandakan-_JR-63482) [OpenNash Jobs](https://jobs.opennash.com/) / [AIA Group](https://jobs.opennash.com/companies/aia-group/) / Customer Centres, Analyst (Sandakan) ## Job description At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints About the Role Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints. Provide product and service information to customers and to agents and business partners as appropriate. Identify upselling opportunities to maintain and increase income streams from customer relationships. Recommend and implement programs to support customer needs. Resolve customer claims and complaints. Develop initiatives to proactively inform and educate customers. Coordinate customer survey with marketing team and develop improvement plans in response to customer survey. May develop and deliver functional / technical training in customer service-related areas. ### Minimum Requirements Education – Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience. Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre. Demonstrated experience in customer service. Passion for excellence with respect to treating and caring for customers. Highly developed sense of integrity and commitment to customer satisfaction. Ability to communicate clearly and professionally, both verbally and in writing. Possess a strong work ethic and team player mentality. Ability to handle and manage customer complaints. Has a pleasant, patient and friendly attitude. Strong decision making and analytical abilities. Strong detail orientation and communication/listening skills. Willingness to work a flexible schedule and occasional overtime when needed. Fresh graduates are highly encouraged to apply. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: Sandakan, AIA Malaysia, MY - Employment type: Full-time[Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Sandakan-MY-AIA-Malaysia/Customer-Centres--Analyst--Sandakan-_JR-63482) ## More jobs at AIA Group ### [(Sr.) Manager, Recognition & Rewards](https://jobs.opennash.com/companies/aia-group/jobs/57112f5dbeeef54b13db/) Shanghai, AIA China, CN ### [2027 Actuarial Intern](https://jobs.opennash.com/companies/aia-group/jobs/19dcd32e40d991b3e42b/) Hong Kong, AIA Hong Kong & Macau, HK ### [2027 Actuarial Intern (General Insurance)](https://jobs.opennash.com/companies/aia-group/jobs/f1b3223bf62de2bd272d/) Hong Kong, AIA Blue Cross, HK ### [AI Solution, Analyst](https://jobs.opennash.com/companies/aia-group/jobs/67709df6aaf59ce1e61a/) Hong Kong, AIA Hong Kong & Macau, HK ### [AIA Actuarial Internship Programme](https://jobs.opennash.com/companies/aia-group/jobs/60a4b45bf8597ad08a98/) Hong Kong, AIA Hong Kong & Macau, HK ## Similar jobs at other companies ### [Premier Relationship Banker, Sandakan](https://jobs.opennash.com/companies/hsbc-holdings/jobs/933b36397da1dea17d3a/) HSBC Holdings · Sandakan, Sabah, Malaysia ### [Head of Engineering - Data Centres](https://jobs.opennash.com/companies/siemens/jobs/70482aa5cee660c7003a/) Siemens ### [Critical Electrical & Mechanical Engineer - Get into Data Centres](https://jobs.opennash.com/companies/equinix/jobs/261c24cbd65392d9a75b/) Equinix · Manchester, United Kingdom ### [Critical Electrical Mechanical Engineer Get Into Data Centres Manchester United Kingdom](https://jobs.opennash.com/companies/equinix/jobs/d260463caf80cb0930ba/) Equinix OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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