[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AIA Group jobs](https://jobs.opennash.com/companies/aia-group/) · [Search jobs](/search/) AIA Group # Specialist / Lead Specialist - Major Claims Putrajaya, AIA Shared Services Malaysia, MY Manager or lead Listed on AIA Group’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Putrajaya-MY-AIA-Shared-Services-Malaysia/Specialist---Lead-Specialist---Claims--Evergreen-_JR-46267) [OpenNash Jobs](https://jobs.opennash.com/) / [AIA Group](https://jobs.opennash.com/companies/aia-group/) / Specialist / Lead Specialist - Major Claims ## Job description At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Responsible for determining the validity and authorising settlement of group life insurance claims About the Role Provides high-quality claims services in authorized claims transactions for Major Claims (Death, Critical Illness, TPD and Payor Benefit) within the required benchmarks and in line with the Company and department goals. Register, reserve, assess, review, investigate, approve and process payment for Major claims within own Claims Approval Authority and recommend to higher level for claims above authority. Provide support in building and developing complete skill sets for Major Claims Assessors ### Key Responsibilities Claims Processing Register, reserve, assess, review, investigate, approve and process payment for Major claims within Claims Approval Authority and recommend to higher level for claims above authority. - Ensure meeting individual quality, turnaround time and productivity benchmark - Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA Training - Train new joiners on product knowledge, claims assessment skills within established standard and guidelines (including - Review and Feedback for On-The-Job training cases) - Provide training / coaching for current and new hires for the use of system and assessment skills, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines. Ad hoc Assist in data analysis for purpose of reporting and trends analysis. Performs other responsibilities periodically assigned by immediate manager to meet business requirements Requirements Education qualification in Biomedical, Biology, Medicine, Nursing or related fields Minimum 3 years Major Claims experience Experience in Life insurance will be an added advantage Preference for proficiency in both spoken and written Chinese and English, with strong written skills. Good communication skill. Self-motivated and customer-driven Sound problem solving skill Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: Putrajaya, AIA Shared Services Malaysia, MY[Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Putrajaya-MY-AIA-Shared-Services-Malaysia/Specialist---Lead-Specialist---Claims--Evergreen-_JR-46267) ## More jobs at AIA Group ### [Associate - Claims (6 Months / 12 Months - Mandarin Speaking)](https://jobs.opennash.com/companies/aia-group/jobs/b117330d628a18709cec/) Putrajaya, AIA Shared Services Malaysia, MY ### [Associate-Policy Owner Services (SG) - 1 year contract](https://jobs.opennash.com/companies/aia-group/jobs/0d813a2e9c37fd3a1171/) Putrajaya, AIA Shared Services Malaysia, MY ### [Expression of Interest - INTERNSHIP PROGRAM 2027](https://jobs.opennash.com/companies/aia-group/jobs/a61ef32062a5b310ea70/) Putrajaya, AIA Shared Services Malaysia, MY ### [Manager, Performance and Rewards](https://jobs.opennash.com/companies/aia-group/jobs/592de52dd479122a24c6/) Putrajaya, AIA Shared Services Malaysia, MY ### [Senior Associate - UAT Tester (SG Development Support)](https://jobs.opennash.com/companies/aia-group/jobs/e0d18e038df959653789/) Putrajaya, AIA Shared Services Malaysia, MY ## Similar jobs at other companies ### [Major Loss Claims Handler - Catastrophic Injury](https://jobs.opennash.com/companies/sampo/jobs/1795186160271cca7c96/) Sampo · London +2 more ### [Assistant Manager - Major Claims](https://jobs.opennash.com/companies/prudential/jobs/6cc6317ba88d866d63af/) Prudential · Kuala Lumpur ### [Senior Officer, Major Claims](https://jobs.opennash.com/companies/prudential/jobs/a0e2edb06e3257ae5674/) Prudential · Kuala Lumpur ### [Major Account Manager](https://jobs.opennash.com/companies/fortinet/jobs/9464c893011f1820caf0/) Fortinet · Finland ### [Major Accounts Manager](https://jobs.opennash.com/companies/fortinet/jobs/7052f18c2a40b2d997a8/) Fortinet · Sweden OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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