[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AIA Group jobs](https://jobs.opennash.com/companies/aia-group/) · [Search jobs](/search/) AIA Group # Customer Service Consultant Customer Support Listed on AIA Group’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Sydney-SOP4/Customer-Service-Consultant_JR-66933) [OpenNash Jobs](https://jobs.opennash.com/) / [AIA Group](https://jobs.opennash.com/companies/aia-group/) / Customer Service Consultant ## Job description BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. ### The Opportunity As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most. Through our structured training and development plan, you’ll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind. We are looking for new recruits to be able to start on Monday, 16th of November 2026. Day to day you will: Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner. Provide clear and accurate information about our products and services. Ensure customer’s records are accurate and up to date. Proactively contact customers and Financial Advisors to gather additional information when required. Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through two days of remote work and three days of in-office collaboration (Monday - Wednesday) after an initial classroom-based training and buddy program. ### Allocated shift pattern between 9am - 5pm Monday – Friday. ### Successful applications will demonstrate As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have: Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc. A keen attention to detail and strong administration skills Flexibility and adaptability to thrive in a fast-paced environment - Excellent verbal and written communication skills - Ability to problem solve and a solution focused approach Why choose AIA: At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. Career progression offered through internal pathway program, on the job training and induction program Free membership to AIA Vitality health and wellbeing program Four additional recharge days per year in addition to annual leave Competitive salary + Bonus Potential + Staff discounts Hybrid work – WFH 2 days per week Discounted parking available + public transport + amenities close by AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day, apply via the link. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 2 days[Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Sydney-SOP4/Customer-Service-Consultant_JR-66933) ## More jobs at AIA Group ### [Associate-Contact Centre](https://jobs.opennash.com/companies/aia-group/jobs/f47b63c193f72eba3dec/) Putrajaya, AIA Shared Services Malaysia, MY ### [Analyst, Customer Service Champion](https://jobs.opennash.com/companies/aia-group/jobs/4159c11c50b8b1a20441/) Myanmar, MM - AIA Myanmar ### [Analyst, Customer Service Champion-1](https://jobs.opennash.com/companies/aia-group/jobs/ffd3fa3545e85d1b4984/) Myanmar, MM - AIA Myanmar ### [Client Service, Macau Corporate Clients, Consultant](https://jobs.opennash.com/companies/aia-group/jobs/02031fdfe67e220ecb86/) Macau, AIA Hong Kong & Macau, MA ### [Contact Centre Advisor - HK Region (Non-Voice Channel)](https://jobs.opennash.com/companies/aia-group/jobs/7cde5a4bbfe15e68dad5/) Putrajaya, AIA Shared Services Malaysia, MY ## Similar jobs at other companies ### [Service EBI Customer Consultant](https://jobs.opennash.com/companies/trane-technologies/jobs/c07df0c9f45e3713d17a/) Trane Technologies · Paranaque City, National Capital Region, Philippines ### [Customer Service Consultant | S1 | Branch Banking | Bristol | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/75824f2d16a77dcab4b6/) Santander · Bristol Broadmead - TSB ### [Customer Service Consultant | S1 | Branch Banking | Location | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/e64b5f9996e5dd2e8a7a/) Santander · Stourport - on - Severn - TSB ### [Customer Consultant](https://jobs.opennash.com/companies/aegon/jobs/d43ade7dd917a5c92d46/) Aegon · Farnborough, UK ### [Service & Aftersales Consultant](https://jobs.opennash.com/companies/accenture/jobs/6a5752f525284aa9f063/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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