[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All AIA Group jobs](https://jobs.opennash.com/companies/aia-group/) · [Search jobs](/search/) AIA Group · Makati, AIA Philippines, PH # Business Process Analyst Makati, AIA Philippines, PH Full-time Operations Listed on AIA Group’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Makati-PH-AIA-Philippines/Business-Process-Analyst_JR-66678) [OpenNash Jobs](https://jobs.opennash.com/) / [AIA Group](https://jobs.opennash.com/companies/aia-group/) / Business Process Analyst ## Job description MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: The Process Analyst is responsible for discovering, documenting, and analyzing MediCard’s business processes to establish a clear, accurate, and practical understanding of how work is performed today. This role provides the operational foundation required for effective process redesign, compliance validation, and automation enablement. Roles & Responsibilities - Conduct and facilitate structured process discovery sessions with business users and SMEs to capture As-Is workflows, handoffs, rules, and pain points. (25%) - Document and maintain detailed process maps (L3–L4), SOPs, and work instructions in accordance with BPM COE standards. (20%) - Identify and analyze process inefficiencies, rework drivers, bottlenecks, and operational leakage across assigned domains. (15%) - Validate and rationalize multiple versions of the same process to support standardization and redesign efforts. (10%) - Support Process Engineers and BPM Leads during To-Be design by providing accurate operational insights and feasibility considerations. (10%) - Capture and document process rules, decision points, exceptions, and manual controls to support compliance and automation readiness. (10%) - Collaborate with Automation & AI COE teams to clarify process behavior, volumes, and edge cases during intake and solution design. (5%) - Assist in SOP rollout, user walkthroughs, and post-implementation feedback collection to support adoption and continuous improvement. (5%) KPIs - Accuracy and completeness of As-Is process documentation - Number of processes documented and validated per period - Reduction in undocumented process variants - Quality of process inputs supporting redesign and automation - Business stakeholder satisfaction with process clarity - Timeliness of deliverables aligned to transformation timelines You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Makati, AIA Philippines, PH - Employment type: Full-time[Apply on AIA Group’s careers site →](https://aia.wd3.myworkdayjobs.com/External/job/Makati-PH-AIA-Philippines/Business-Process-Analyst_JR-66678) ## More jobs at AIA Group ### [AIA Vitality Propositions, Strategy and Engagement Principal](https://jobs.opennash.com/companies/aia-group/jobs/0c43b73269ea36f53e4e/) Makati, AIA Philippines, PH ### [Automation Operations Specialist-1](https://jobs.opennash.com/companies/aia-group/jobs/a3c55e844cf506fe5c6f/) Makati, AIA Philippines, PH ### [Business Center Specialist](https://jobs.opennash.com/companies/aia-group/jobs/39fa87c14958a9308c5d/) Makati, AIA Philippines, PH ### [Business Center Specialist for Corporate Accounts](https://jobs.opennash.com/companies/aia-group/jobs/4658a4f742b33aa16f7d/) Makati, AIA Philippines, PH ## Similar jobs at other companies ### [Business Process Analyst](https://jobs.opennash.com/companies/ageas/jobs/81c0bed9000475e01e85/) Ageas ### [Business Analyst - Business Process Optimization](https://jobs.opennash.com/companies/deutsche-post/jobs/54dcfc454522d7c0ccb5/) Deutsche Post · Petaling Jaya, Selangor, Malaysia ### [Lead Business Process Analyst](https://jobs.opennash.com/companies/ecolab/jobs/a192a7451763de30d85f/) Ecolab · Pune, Mahārāshtra, India ### [Senior Business Process Analyst](https://jobs.opennash.com/companies/ecolab/jobs/53f4142d98af55671a6d/) Ecolab · Bangalore, Karnātaka, India ### [Senior Business Analyst - Core Insurance (m/w/x) Guidewire & Business Process](https://jobs.opennash.com/companies/ntt/jobs/a58475efe9f870fc27c1/) NTT · Erfurt, Germany OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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