[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Agnico Eagle Mines · Ontario-Timmins-Ontario Regional # Help Desk Analyst Ontario-Timmins-Ontario Regional IT & Infrastructure Listed on Agnico Eagle Mines’s official careers site. Listed as of November 10, 2026. Check that it is still open and apply there. [Apply on Agnico Eagle Mines’s careers site →](https://agnicoeagle.taleo.net/careersection/2/jobdetail.ftl?job=148504&lang=en) [OpenNash Jobs](https://jobs.opennash.com/) / [Agnico Eagle Mines](https://jobs.opennash.com/companies/agnico-eagle-mines/) / Help Desk Analyst ## Job description !*!!*! At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.!*! At Agnico Eagle, our values never waver. Why? Canadian-based and led, Agnico Eagle is Canada's largest mining company and the second largest gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading sustainability practices. Agnico Eagle was founded in 1957 and has consistently created value for its shareholders, declaring a cash dividend every year since 1983. Want to learn more about our operations and projects? Click here!!*! Click here!!*! Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2 desktop support to a geographically wider end-user environment. You will work closely with Agnico Eagle IT support teams and third-party vendors. This role encompasses both Business-As-Usual (BAU) and Project activities. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of remote diagnostic and help request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. You will ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment. Process all AEM Ontario Help Desk requests received via email, phone calls and walk-ins; Provide Level 1 & 2 Technical Support; Assign Tier 2 requests to relevant Operational Support Teams and follow-up where required to maintain SLA targets; Participate in an On-Call Emergency Support roster for regional operations; Identify improvement opportunities to help deliver high quality service; Produce and maintain updated technical documentation and customer facing knowledge bases; Prioritize and Maintain security of IT systems within the guidance of AEM Policies; Providing friendly and efficient customer service.!*! College Diploma or bachelor’s degree in computer science, Information Systems, Computer Engineering, System Analysis, or a related field, OR; Currently pursuing a degree in Computer Science, Information Systems, Computer Engineering, System Analysis, or a related field, OR; Equivalent work experience in the relevant field - ServiceNow Platform Knowledge or other ITSM tool would be considered an asset; Experience in the mining industry would be considered an asset; Beginner to Intermediate knowledge in most, but not all of the following\\: -MS Windows 10/11 -MS Windows Server -MS O365 -MS SCCM -Managing objects in a Windows Active Directory environment -Laptop/desktop hardware A basic understanding of the following would be considered an asset\\: - Help Desk Analyst -VOIP Systems -Networking hardware and configuration -VMWare -Server and storage area network hardware -ITIL concepts -MS Azure Excellent working knowledge of all Microsoft Office Suite applications, especially Outlook, Excel, Word & PowerPoint. ### YOUR WORK SCHEDULE\\ Schedule\\: 40 hours per week, Monday to Friday at our Timmins Regional office; Occasional visits to site may also be required. #LI-MJR1!*! Compensation Statement In accordance with applicable legislation, the expected compensation includes base salary and potential bonus opportunity. Your individual pay will reflect your skills and experience while remaining competitive within the local market. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 27, 2026 - Last checked: Nov 10, 2026 - Listed for: 14 days - Location: Ontario-Timmins-Ontario Regional[Apply on Agnico Eagle Mines’s careers site →](https://agnicoeagle.taleo.net/careersection/2/jobdetail.ftl?job=148504&lang=en) ## Hiring at Agnico Eagle Mines - Open jobs: 169 - New in the last 7 days: After two weekly collections - Tracked since: Jul 31, 2026 [All Agnico Eagle Mines jobs](https://jobs.opennash.com/companies/agnico-eagle-mines/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Agnico Eagle Mines ### [Communications Coordinator](https://jobs.opennash.com/companies/agnico-eagle-mines/jobs/2696be200ab0555eb2e2/) Ontario-Timmins-Ontario Regional ### [Health & Safety Manager, Ontario Region](https://jobs.opennash.com/companies/agnico-eagle-mines/jobs/b005231892e44d708247/) Ontario-Timmins-Ontario Regional ### [Human Resources Administrator](https://jobs.opennash.com/companies/agnico-eagle-mines/jobs/7eba126f51a27706b115/) Ontario-Timmins-Ontario Regional ### [Regional Cybersecurity Analyst](https://jobs.opennash.com/companies/agnico-eagle-mines/jobs/d934e36a46ff50f1e3fb/) Ontario-Timmins-Ontario Regional ### [Security Operations Supervisor](https://jobs.opennash.com/companies/agnico-eagle-mines/jobs/e00bcf39b8fc3c0397e0/) Ontario-Timmins-Ontario Regional ## Similar jobs at other companies ### [Distribution Center Help Desk](https://jobs.opennash.com/companies/fastenal/jobs/8c58bb8d66a11f72a36d/) Fastenal · Denton, TX ### [Distribution Center Help Desk](https://jobs.opennash.com/companies/fastenal/jobs/d6ddd7d776a9a90c36bc/) Fastenal · Indianapolis, IN ### [IT Help Desk Analyst](https://jobs.opennash.com/companies/ntt/jobs/d678d7c3332811bfdba9/) NTT · Washington, DC, US, United States ### [Help Desk Team Lead](https://jobs.opennash.com/companies/dr-horton/jobs/859448970994e01eb171/) D.R. Horton ### [Help Desk Specialist I in Arlington, Texas, United States](https://jobs.opennash.com/companies/dr-horton/jobs/97b72006ac42fbdfb001/) D.R. Horton [IT & Infrastructure jobs](/functions/it-infrastructure/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. 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