[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Adani Enterprises jobs](https://jobs.opennash.com/companies/adani-enterprises/) · [Search jobs](/search/) Adani Enterprises · Mundra, Gujarat, India # Associate Manager - Customer Support - Module Quality Mundra, Gujarat, India Full-time Manager or lead Manufacturing & Production Listed on Adani Enterprises’s official careers site. Posted January 3, 2026. Check that it is still open and apply there. [Apply on Adani Enterprises’s careers site →](https://eibd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2011/job/40300) [OpenNash Jobs](https://jobs.opennash.com/) / [Adani Enterprises](https://jobs.opennash.com/companies/adani-enterprises/) / Associate Manager - Customer Support - Module Quality ## Job description ### About Business Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. ### Adani Solar Adani Solar is India's 1st and largest vertically integrated solar PV manufacturer with 4 GW cells & modules and 2 GW of ingots & wafers manufacturing capacities Job Purpose: The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting. ## Responsibilities ### Quality Control Documentation & Procedures Develop and maintain quality control documentation and procedures related to customer service. ### Internal Audits Conduct internal audits to ensure compliance with customer service standards and identify areas for improvement. ### CAPA Compliance & Monitoring Oversee the implementation and monitoring of Corrective and Preventive Actions (CAPA) to address customer complaints effectively. ### Capturing Customer Voices Use customer satisfaction surveys to capture and analyze customer feedback and identify areas for improvement. ### Training and Development Train and develop team members on customer service protocols, complaint handling, and best practices. ### Use of Digital Platforms and Tools Implement and manage digital platforms and tools for capturing and tracking customer feedback and service performance. ### Documentation and Reporting Maintain accurate records and prepare detailed reports on customer service activities, including CAPA status, customer feedback, and team performance. ### Key Stakeholders - Internal Customer Service Team Quality Assurance Team Production Teams Sales Managers Key Stakeholders - External: Customers Service Providers Regulatory Bodies External Consultants ## Qualifications ### Educational Qualification B.Tech in Engineering. ### Desired BE/B.Tech. ### Work Experience (Range of years) Min 12-18 years in customer service management with quality experience. Proven skills in managing customer service operations, addressing quality-related issues, and improving service processes. Certification ## At a glance - Posted by the employer: Jan 3, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 289 days - Location: Mundra, Gujarat, India - Employment type: Full-time[Apply on Adani Enterprises’s careers site →](https://eibd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2011/job/40300) ## More jobs at Adani Enterprises ### [Assistant Manager - Cell Production](https://jobs.opennash.com/companies/adani-enterprises/jobs/003fa8401456c7cfecb5/) Mundra, Gujarat, India ### [Assistant Manager - Cell Quality](https://jobs.opennash.com/companies/adani-enterprises/jobs/3310ea40da19f3cf583a/) Mundra, Gujarat, India ### [Assistant Manager - Lab Quality](https://jobs.opennash.com/companies/adani-enterprises/jobs/602ee8acccbecfd1e67b/) Mundra, Gujarat, India ### [Associate Manager - Cell Quality](https://jobs.opennash.com/companies/adani-enterprises/jobs/1831c1f8ab7d54ef5b75/) Mundra, Gujarat, India ### [Cell Quality - Solar Manufacturing](https://jobs.opennash.com/companies/adani-enterprises/jobs/aa0a17865d1e009df524/) Mundra, Gujarat, India ## Similar jobs at other companies ### [Oracle Recruitment Module Support Analyst](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/ffc6b063274c636eabaf/) Tata Consultancy Services · Hyderabad ### [Oracle Recruitment Module Support Analyst SME](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/da314792e8511874d6db/) Tata Consultancy Services · Hyderabad ### [Quality Manager - Quality Customer & Support (m/w/d)](https://jobs.opennash.com/companies/carrier-global/jobs/7a33b38849448e451bbd/) Carrier Global ### [Quality Engineer – Quality ERP Integration (SAP Quality Module)](https://jobs.opennash.com/companies/becton-dickinson/jobs/bc6846bbf6d8a1310a02/) Becton Dickinson ### [Quality Support Operator @Siemens Mobility Turkey](https://jobs.opennash.com/companies/siemens/jobs/7f1cc5a858ff31262cc5/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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