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Abu Dhabi Islamic Bank · United Arab Emirates

# Universal Banker

United Arab Emirates Full-time 

Listed on Abu Dhabi Islamic Bank’s official careers site. Posted October 12, 2026. Check that it is still open and apply there.
[Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4739)

[OpenNash Jobs](https://jobs.opennash.com/) / [Abu Dhabi Islamic Bank](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/) / Universal Banker

## Job description

### Role

Universal Banker Location: BR-Al Barsha Branch, Dubai Role Purpose: This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept. This position is for UAE Nationals only.

### Key accountabilities of the role
- Provide prompt and efficient service to all walk-in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently Proactively identify customer needs and proactively offer relevant Products and Services as below Finance: Liability Onboarding Covered Card Services: Debit Card Inquires Accounts General Inquiries Sending SMS to customers Police Letter – Returned Cheques Dispute Services Standing order Setup/Cancellation/Amendment Funds Transfer/ Telex Transfer Installment Postponement Certificate Issuance E-Statement Issuance Returned Cheque Services (Receive, Deliver, and send to CCU) Debit Card & CHQ Book Services (Receive, Deliver, and Destruct) Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
- Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / technical knowledge required for this role:
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks Thorough
- Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards
- Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

## At a glance
- Posted by the employer: Oct 12, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: United Arab Emirates
- Employment type: Full-time[Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4739)

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