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Abu Dhabi Islamic Bank · United Arab Emirates

# Customer Care Specialist

United Arab Emirates Full-time 

Listed on Abu Dhabi Islamic Bank’s official careers site. Posted October 6, 2026. Check that it is still open and apply there.
[Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4713)

[OpenNash Jobs](https://jobs.opennash.com/) / [Abu Dhabi Islamic Bank](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/) / Customer Care Specialist

## Job description

### Role

Customer Care Specialist Location: Baniyas Branch- Abu Dhabi (UAE National Only)

### Role Purpose

The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

### Key Accountabilities of the role

Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products. Assist clients with account-related issues, including account setup, maintenance, and troubleshooting. Educate clients on the use ADIB Securities trading platforms and tools. Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.

Follow up with clients to ensure their issues are resolved and they are satisfied with the service. Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues. Participate in team meetings and training sessions to stay updated on company policies and procedures. Specialist Skills / Technical Knowledge Required for this role: Previous experience in a call center, customer service, or stock brokerage environment.

Knowledge of stock market principles and trading platforms. Good presentation skills, poise, and product knowledge. Strong time-management and communication skills. Knowledge of “Word” and “PowerPoint”. Ability to work under pressure. Fluent in Arabic Language and English

## At a glance
- Posted by the employer: Oct 6, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 13 days
- Location: United Arab Emirates
- Employment type: Full-time[Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4713)

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