[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Abu Dhabi Islamic Bank · United Arab Emirates # Business Support Officer United Arab Emirates Full-time Administrative Listed on Abu Dhabi Islamic Bank’s official careers site. Posted October 30, 2026. Check that it is still open and apply there. [Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4821) [OpenNash Jobs](https://jobs.opennash.com/) / [Abu Dhabi Islamic Bank](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/) / Business Support Officer ## Job description ### Role Business Support Officer Location: Abu Dhabi Role Purpose: Key Accountabilities of the role Daily activities: Bancatakaful customer service, complaint resolution, customer inquiries etc. to ensure they are completed in compliance with the guidelines defined by the Bancatakaful department, the bank and the regulators. Provide product head, banca with regular reports and update on the activities and results to control losses and clawback. ### Daily activities to contact referred customer though online channels and call center to cross sell takaful products or to direct the customer to the right channel for other banking products. Also, performing telesales activities. Manage and control the activities of provider authorized sales team to ensure their adherence to ADIB requirements and activity levels. Customer retention efforts with personal involvement in complaint resolution, and policy cancelation Support and facilitate provider authorized sales team communication with related referral teams. Periodic analysis of reports pertaining to business persistency, complaints and cancellations. Ensure closing customer complaints and enquiries within agreed TAT and provide accurate feedback timely. Ensure consumer protection standards are followed with accuracy, transparency and balanced customer communications with no pressure and over promising. Ensure appropriate and adequate documentation for any transaction or customer request. Ensure to be up to date with product knowledge and certification requirements. Adhering to laid out processes and procedures. Perform any assigned activity as per the business need and back up activities. Ensure completeness of all mandatory ADIB and regulatory training. Adhere to ADIB HR policy and code of conduct Control and Risk Mitigation: Ensuring appropriate documentation Process Handle grace period /claw back issues to avoid claw back cases Control the sales process and ensure to apply the advisory approach Specialist Skills / Technical Knowledge Required for this role: Experience in insurance product and product development Knowledge of Performance Management Drivers MIS Management Skills Sales/ Marketing Knowledge & Skills Strong interpersonal and analytical skills Training & Presentation skills Communication, Liaison and problem solving Skills Team player Computer Skills Previous experience: Minimum 3 years of related banking experience ## At a glance - Posted by the employer: Oct 30, 2026 - First seen by OpenNash: Nov 2, 2026 - Last checked: Nov 2, 2026 - Listed for: 3 days - Location: United Arab Emirates - Employment type: Full-time[Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4821) ## Hiring at Abu Dhabi Islamic Bank - Open jobs: 117 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All Abu Dhabi Islamic Bank jobs](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Abu Dhabi Islamic Bank ### [Account Opening Officer - WBG and IBG customer onboarding](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/c0b9fce3caa0f00d01ab/) United Arab Emirates ### [Assistant Relationship Manager-BBD-1 (Outsource)](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/c913c094347182a9ba98/) United Arab Emirates ### [Customer Relationship Officer](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/0075e3767e0873202032/) United Arab Emirates ## Similar jobs at other companies ### [Business Development Officer - SME - Sales](https://jobs.opennash.com/companies/mashreq-bank/jobs/6a43ff80dd3e3f83080c/) Mashreq Bank · United Arab Emirates ### [Grower Marketing Business Support Officer](https://jobs.opennash.com/companies/wilmar-international/jobs/1038797905ec2e4cdad7/) Wilmar International ### [Operations Support Officer](https://jobs.opennash.com/companies/wilmar-international/jobs/b040dde51387ff76c6bf/) Wilmar International ### [Client Support Officer, Integrated Service Operations](https://jobs.opennash.com/companies/ntt/jobs/c374fe6305bcf0da68c5/) NTT · Bangkok, Thailand OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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