[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Abu Dhabi Islamic Bank · United Arab Emirates # Relationship Officer - Branches United Arab Emirates Retail & Store Listed on Abu Dhabi Islamic Bank’s official careers site. Posted October 30, 2026. Check that it is still open and apply there. [Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4830) [OpenNash Jobs](https://jobs.opennash.com/) / [Abu Dhabi Islamic Bank](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/) / Relationship Officer - Branches ## Job description ### Role Relationship Officer - branches Location: Shaikh Zayed Road Branch, Dubai Role purpose: Managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency. This position is for UAE Nationals only. ### Key accountabilities of the role Responsibilities: Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions. Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided Ensure TAT is adhered to and where possible exceed customer expectations Ensure Home finance customer is constantly informed on status of his/her query. Co-ordinate and liaise with other departments in a professional manner Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders Ensure compliance with bank policies Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations. Cross sells ADIB products to HF customers. ### Results required Achieving Monthly Budget Continuous Improvement Response to be provided for Internal Audit & ICD Comments. Compliance of policies & procedures Positive customer feedback Tasks to be completed within specified TAT Specialist skills / technical knowledge required for this role: Broad knowledge of ADIB’s Retail Banking financial products & services Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures Good knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE General awareness of competitors in the local market Fair knowledge of service standards Training skills Sales skills Management Information skills Computer skills Previous experience: Minimum 0-2 years’ experience as a Customer Relations or similar roles in a banking environment ## At a glance - Posted by the employer: Oct 30, 2026 - First seen by OpenNash: Nov 2, 2026 - Last checked: Nov 9, 2026 - Listed for: 10 days - Location: United Arab Emirates[Apply on Abu Dhabi Islamic Bank’s careers site →](https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/4830) ## Hiring at Abu Dhabi Islamic Bank - Open jobs: 144 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All Abu Dhabi Islamic Bank jobs](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Abu Dhabi Islamic Bank ### [Al Mutarid liferstyle Branch - Branch Sales Executive (Outsource)](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/1e39cda59dc699dc7eb7/) United Arab Emirates ### [Branch Manager](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/6ddac2e64f7442cd8195/) United Arab Emirates ### [Branch Sales Executive - AUH Central Region (Outsource Role)](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/dff06030833f84dda545/) United Arab Emirates ### [Branch Sales Executive - AUH East & Al Dhafra Region (Outsource Role)](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/f9052654ed9e400e90a2/) United Arab Emirates ## Similar jobs at other companies ### [Relationship Banker I - Nashville TN Branches](https://jobs.opennash.com/companies/regions-financial/jobs/51dd11e2b78e2758b149/) Regions Financial ### [Sales & Marketing Executive - Non - Life insurance (ALL BRANCHES)](https://jobs.opennash.com/companies/allianz/jobs/a27acb208f90ff6c2547/) Allianz · Bangkok, Thailand ### [Customer Experience Advisor | S1 | Retail Banking | Kendal SG & Penrith Branches](https://jobs.opennash.com/companies/santander/jobs/bdd164d25c1b3f87c016/) Santander · Kendal ### [Vice President, Project Management (Retail and Wealth Management Branches)](https://jobs.opennash.com/companies/dbs/jobs/079ef60815e2372147e6/) DBS · Kwun Tong ### [Business Advisor- Regina branches](https://jobs.opennash.com/companies/bank-of-nova-scotia/jobs/d1d59cc851e8bcb97cf4/) Bank of Nova Scotia · Regina, SK, CA [Retail & Store jobs](/functions/retail-store/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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