[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Abbott Laboratories · Costa Rica - Alajuela # Remote Care Specialist I Costa Rica - Alajuela Remote Full-time Listed on Abbott Laboratories’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on Abbott Laboratories’s careers site →](https://abbott.wd5.myworkdayjobs.com/abbottcareers/job/Costa-Rica---Alajuela/Remote-Care-Specialist-I_31163396) [OpenNash Jobs](https://jobs.opennash.com/) / [Abbott Laboratories](https://jobs.opennash.com/companies/abbott-laboratories/) / Remote Care Specialist I ## Job description ### JOB DESCRIPTION About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Alajuela location in the Cardiac Rhythm Technologies Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. As the Remote Caree Specialist I, you’ll have the chance to works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. ### What You’ll Do Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences. Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product Performance Group. Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate. Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products. After-hours, “on call” support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel. Consistently meets department’s performance expectations Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place. ### Required Qualifications High school degree +1 Years of experience: in a customer service, product support, IT, telecommunications, or related role. Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook. This position is office based Fully Bilingual English /Spanish This position is office based ### Preferred Qualifications Experience in the biotech, bio-instruments or medical devices industries Experience working in a broader enterprise/cross-division business unit model preferred. Apply Now Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is N/A/hour In specific locations, the pay range may vary from the range posted. ### JOB FAMILY Customer Service DIVISION: CRM Cardiac Rhythm Management LOCATION: Costa Rica \> Alajuela: Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday) ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 10, 2026 - Last checked: Nov 10, 2026 - Listed for: 5 days - Location: Costa Rica - Alajuela - Work arrangement: Remote - Employment type: Full-time[Apply on Abbott Laboratories’s careers site →](https://abbott.wd5.myworkdayjobs.com/abbottcareers/job/Costa-Rica---Alajuela/Remote-Care-Specialist-I_31163396) ## Hiring at Abbott Laboratories - Open jobs: 2,459 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Abbott Laboratories jobs](https://jobs.opennash.com/companies/abbott-laboratories/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Abbott Laboratories ### [Remote Care Supervisor](https://jobs.opennash.com/companies/abbott-laboratories/jobs/4dd5e83a1bf995830fb6/) Costa Rica - Alajuela ### [Remote Support Specialist (Thai Speaker)](https://jobs.opennash.com/companies/abbott-laboratories/jobs/b8135c7011f9c522c829/) Malaysia \> Selangor: Imazium ### [Representante de Promoção de Vendas - Divisão de Farmacêuticos Estabelecidos (EPD) - Belo Horizonte/BH](https://jobs.opennash.com/companies/abbott-laboratories/jobs/56533595e26d05d28dab/) Brazil - Remote ### [Representante de Promoção de Vendas - Divisão de Farmacêuticos Estabelecidos (EPD) - Blumenau ou Itajaí /SC](https://jobs.opennash.com/companies/abbott-laboratories/jobs/e54ef0199bcdcdb001f5/) Brazil - Remote ### [Representante de Promoção de Vendas - Divisão de Farmacêuticos Estabelecidos (EPD) - Méier e Campos dos Goytacazes/ RJ](https://jobs.opennash.com/companies/abbott-laboratories/jobs/3e7fc78bfd850b57080e/) Brazil - Rio de Janeiro ## Similar jobs at other companies ### [Transition of Care Associate - Remote](https://jobs.opennash.com/companies/cvs-health/jobs/ea733fcc3ed50521902a/) CVS Health · Work from home, PA ### [GEORGIA - TELEMEDICINE PSYCHIATRIST (MD/DO) – Remote – Urgent Care Facility - On-Call Psychiatric position providing assessments, recommendations for level of care and initial plans of care.](https://jobs.opennash.com/companies/universal-health-services/jobs/c58024cea0915b6c7558/) Universal Health Services ### [Remote Support Engineer Monitoring & Connected Care](https://jobs.opennash.com/companies/philips/jobs/b36c7c4c9dedc449a4c7/) Philips · Brussel ### [Remote Sales Representative Acute Care & Monitoring, Finland and Sweden](https://jobs.opennash.com/companies/medtronic/jobs/78933db5b2c0100456ad/) Medtronic · Helsinki, Uusimaa, Finland +1 more ### [Bilingual Customer Care Associate - Remote](https://jobs.opennash.com/companies/ntt/jobs/ee52ea9b63ad49642d2b/) NTT · Winnipeg, MB, CA, Canada OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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